Sales Customer Representative at Secom Limited

Job Summary

• The Sales Customer Correspondent is responsible for managing customer interactions, responding to inquiries, processing orders, and ensuring a seamless sales experience.
• This role involves handling customer complaints, providing product or service information, and working closely with the sales team to drive revenue and enhance customer satisfaction.

Key Responsibilities

• Customer Communication: Respond to customer inquiries via phone, email, chat, or in person, ensuring prompt and professional service.
• Sales Support: Assist customers with product selection, pricing, availability, and order processing.
• Order Management: Process and track customer orders, ensuring timely delivery and accurate documentation.
• Customer Relationship Management: Build and maintain strong customer relationships to enhance loyalty and repeat business.
• Problem Resolution: Address and resolve customer complaints and issues efficiently, escalating complex matters when necessary.
• Sales Documentation: Maintain records of customer interactions, sales activities, and correspondence.
• Follow-ups: Conduct follow-ups on sales inquiries, quotations, and customer feedback.
• Collaboration: Work closely with the sales and marketing teams to develop strategies for customer engagement and sales growth.
• Market Research: Gather customer feedback and market trends to improve product offerings and sales strategies.
• Compliance & Policies: Ensure all sales activities comply with company policies and industry regulations.

Requirements

• Education: Bachelor's Degree in Business Administration, Marketing, Communications, or a related field (preferred).
• Experience: 1 - 2 years of experience in sales support, customer service, or a related field.

Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and customer service orientation.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.
• Strong organizational and time-management skills.

Preferred Qualifications:

• Experience in a sales-driven or customer service role.
• Familiarity with industry-specific products and services.
• Ability to work independently and as part of a team.