Sales And Marketing Specialist at Xpress Payment Solutions Limited

Job Objectives:

• To increase business opportunities by identifying prospects and evaluating their position in the industry.
• Generate lead by researching and analyzing sales options for the execution of strategies to enhance key performance indicators that drive revenue.
• Ability to Manage customer experience, consistently exceed customer expectations and show commitment to Xpress Payments Solutions Limited Values.

Responsibilities:

• Sell company’s products/services and win new business from clients.
• Manage relationships with clients to grow the existing business and create leads for new business opportunities.
• Understand client business and regularly gather information on their needs.
• Ensure continuous improvement in service delivery and meet assigned revenue target.
• Liaises with other internal stakeholder departments in the preparation of documents i.e. Service Level Agreements, Business Agreements.
• Resolves all business, technical and operational challenges faced by clients by liaising with relevant stakeholders within the company.
• Prepare internal/external correspondences such as memos, letters, proposals, presentations, etc.
• Ensure prompt resolution of customers’ complaints and request/enquiry.
• Prepare weekly, monthly, quarterly, and annual reports of all presales and sales activities.
• Attending and follow up to ensure service failure related issues with clients are resolved.