Revenue Control Officer at Ecobank Nigeria

Key Responsibilities 

Business and Financial performance 

• Minimum operational losses emanating from control design and failure, failure to execute controls, performance oversight.
• Contribute to business performance through savings/losses prevented/averted/deterred by Revenue Assurance, Fraud monitoring, Information Systems Control Monitoring.
• Monitor and analyze revenue streams to ensure accuracy and completeness.
• Identify revenue leakage and implement corrective actions.
• Support financial planning and forecasting by providing revenue assurance insights.
• Ensure compliance with financial policies and regulatory standards.

Customer Excellence 

• Ensure customer billing is accurate and timely to maintain trust and satisfaction.
• Address customer complaints related to billing discrepancies and resolve them efficiently.
• Work with various the business, product owners, operations and technology teams to improve revenue-related customer interactions.
• Drive and surpass expectations on NPS for the department.

People management 

• Foster a culture of accountability and continuous improvement within the team.
• Collaborate with cross-functional teams to promote awareness of revenue assurance.
• Be a champion of Ecobank RACE – IT core values in the Region.

Process, control and operational performance 

• Develop and maintain controls to monitor revenue-related processes.
• Conduct regular control reviews and assessments to ensure operational efficiency.
• Implement automation and process improvements to enhance revenue assurance operations
• Ensure operational efficiency in revenue recognition and reporting processes.

Strategic initiatives 

• Contribute to the development of long-term revenue assurance strategies.
• Participate in cross-functional projects to support business growth and innovation.
• Support digital transformation initiatives related to revenue management.
• Analyze market trends and regulatory changes to adapt revenue assurance practices.
• Participate in the development of new products and services to ensure revenue integrity.

Job Profile

Education 

• A Good University degree with a minimum of 2:2 or HND in Computer science or any numeric discipline. Any other discipline with good relevant track record can be considered.
• Possession of a relevant advanced degree or professional certificate will be considered an advantage
• Preferable - CISA/CISM/CGEIT/CRISK qualification

Work Experience 

• Minimum of 3 years working experience in any assurance function of a commercial Bank and/or Audit Firm, commercial/retail banking experience, some of which must have been spent performing a similar role in a leading commercial bank. Exceptional candidates with a solid track record but fewer years of experience in Banking will also be considered
• Minimum of 3 years extensive hands-on experience coding with Data Analysis tool (e.g. ACL Analytics) or Java Programming.
• Project Management Experience
• Experience in other major Analytics tools or programming environments can be an added or compensating advantage

Skills

• Analytical and Investigation Skills   
• Policy and Regulation interpretation and implementation.       
• Oral and written Communication Skills                                     
• Skilled in the use of Microsoft Word, Excel, Power point, Intranet Mailing facility 
• Good understanding skills in Database query scripting
• Good understanding skills in coding with Analytics tools used in the bank for Compliance analytics.
• Good understanding of Auditing, Accounting Banking Operations and Application programming skill in Java will be added advantage

Knowledge 

• Working knowledge of the core banking application of the bank
• Working knowledge of the major database management systems used in the bank.
• Good Knowledge of Risk assessment and risk remediation
• Working Knowledge of the working of analytic tools used in the bank.
• Knowledge of banking operations, accounting, audit, products & customer segmentation

Personalities and attributes

• Highly analytical
• Attention to details
• Positive “can do” attitude
• Goal driven and result oriented