Retail Store Officer at AMO Farm Sieberer Hatchery Limited

Locations: Lekki & Magodo, Lagos

Job Description

• Managing the day-to-day activities of the retail store, ensuring exceptional customer service, maintaining inventory accuracy, and coordinating with internal and external stakeholders to maximize store performance and revenue

Roles and Responsibilities
Retail Store Operations:

• Oversee the overall operations of the retail store, including opening and closing procedures, cash handling, and ensuring a clean and organized store environment.
• Ensure compliance with company policies, procedures, and standards to provide a positive and consistent customer experience.
• Monitor and evaluate store performance metrics, such as sales, customer satisfaction, and employee productivity, and implement strategies for improvement.

Customer Service Excellence:

• Deliver exceptional customer service by assisting customers, providing product information, answering inquiries, and resolving complaints in a professional and timely manner.
• Train and motivate store staff to deliver high-quality customer service, ensuring that customer needs are met and exceeded.
• Foster a customer-centric culture within the store, encouraging a positive and welcoming atmosphere for customers.
• Working CSC team and online rep to service e-commerce orders
• Maintain good customer relations at all times
• Manage retail e-commerce & walk-in customer order processing activities timely without errors

Inventory Management:

• Manage inventory levels and ensure accurate stock control through regular stock checks, monitoring stock movement, and coordinating with the warehouse and logistics teams.
• Implement inventory management systems and procedures to optimize stock availability, minimize stock discrepancies, and prevent stockouts or overstocks.
• Conduct regular inventory audits and collaborate with the Finance department to reconcile stock records and identify discrepancies.

Store Reporting and Communication:

• Prepare regular sales reports, inventory reports, and other operational reports as required by the management.
• Communicate effectively with the management team, providing updates on store performance, sales trends, customer feedback, and operational challenges.
• Collaborate with cross-functional teams, including Marketing, Operations, and Finance, to ensure alignment and efficient store operations.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, including proper handling and storage of products, adherence to food safety standards, and maintenance of a clean and safe working environment.
• Implement and enforce health and safety policies and procedures, conducting regular safety inspections, and addressing any identified hazards or risks.

Qualifications

• A Bachelor's degree in Business Administration, Marketing, Accounting or a related field is preferred.
• Proven experience (2+ years) in retail operations, preferably in the food or similar industry.
• Strong understanding of retail store operations, including sales, customer service, inventory management, and merchandising

Required Skills and Competencies:

• Excellent interpersonal and communication skills to interact effectively with customers, staff, and stakeholders.
• Sales-driven mindset with a track record of achieving and exceeding sales targets.
• Proficiency in using retail point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite.
• Ability to manage multiple responsibilities to completion with tight timelines
• Business planning and analysis
• Strong communication (verbal and written) skills
• People and time management
• Report writing and presentation
• Protection of Confidential Information
• Good negotiation skills.
• Excellent relationship management skills
• Problem-solving ability
• Lateral thinking skills.

Expected Behavioural Competencies:

• Resourcefulness
• Dependability
• Passion
• Integrity
• Promptness
• Accountability
• Image/brand representation of the company.