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  • Posted: Jul 4, 2022
    Deadline: Jul 21, 2022
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  • The company was founded in 2010, with the motive to provide the finest selection of bedding and home accessories available, along with unsurpassed customer service to our esteemed clients whilst paying attention to progressive detail from our operations outcome. The internet also provided new possibilities to E’sorae Luxury, judging from our social med...
    Read more about this company

     

    Retail Store Manager

    Location: Ikoyi, Lagos

    Job Summary

    • Sales Target
    • Product Sales
    • Store Management
    • Cost Management
    • Sales Documentation and Processing
    • Reporting

    Responsibilities
    Sales Target:

    • Achieve a month on month sales as agreed.

    Product Sales

    • Sell and cross-sell products to customers that come into the store.
    • Ensure customer pick a minimum of one additional item asides the original planned item of purchase.
    • Provide customer with excellent customer service for a repeat sale.
    • Ensure delivery of products to customer within agreed timeline.
    • Escalate all process failure or breaches in daily reports.
    • Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
    • Address clients complaint with a high level of professionalism to retain customer.
    • Analyse complaints to improve customer service and anticipate customer needs.
    • Analyse customers profile to improve sales.

    Store Management:

    • Envision store arrangement to attain strategic use of space to influence the customer experience.
    • Manage the retail store interior and arrangement of items for visibility and easy retrieval.
    • Conduct routine checks on shelving and tagging.
    • Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date.
    • Check for store cleanliness to maintain brand quality.
    • Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
    • Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

    Cost Management:

    • Keep the store expenses within approved limit on power and utility.

    Sales Documentation:

    • Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
    • Elicit all customer’s information during enquiries and for future sales.
    • Review records and share with digital sales executive for follow-up and marketing.
    • Ensure good customer handover between shifts.

    Recording and Reporting on ERP:

    • Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
    • Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
    • Share monthly report of sales per products to the Head of Sales/Business
    • Conduct monthly sales variance analysis

    Requirements
    Qualification / Experience:

    • Bachelor's Degree.
    • Minimum of 5 years of progressively responsible retail experience.
    • Minimum of 3 years management experience in the service or retail industry.
    • Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
    • Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

    Skills & Competencies:

    • High energy and strong work ethics.
    • Excellent interpersonal, customer service and time management skills.
    • Excellent communication (both written and verbal), influencing and negotiation skills.
    • Good numeracy skills, with basic computer knowledge.
    • Customer-centric.
    • Very good reporting skills.
    • Able to work under pressure to meet deadlines and targets.
    • Able to work effectively and responsibly without close supervision.
    • Full professional proficiency in the English language; fluency in spoken and excellent in writing.
    • Objectivity, integrity and emotional intelligence.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their recent copy of CV and current Photograph to: careers@esoraeluxury.com using the Job Title as the subject of the mail.

    Note: Candidates who live around the island and close to the island should apply.

    Build your CV for free. Download in different templates.

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