Fresh Jobs at E'Sorae Luxury

Location: Ikoyi, Lagos

Job Summary

• The Content Writer is instrumental in making sure our content, products, and services are visible to our target Primary audience (and other potential customers) by the use of effective advertising, social media, viral marketing, SEO, analytics, public relations, promotions, content marketing, brand marketing, content strategy, and sales.
• Manage the content schedule to ensure it is relevant to our target audiences

Job Activities

• Responsible for the management, creation, and publishing of relevant, original, high-quality content.
• Implement and manage a content editorial calendar to manage content and plan specific, timely marketing campaigns.
• Collaborating with the Management in creating or evaluating the brand strategy, including the setting of style guides, tone of voice, brand guidelines, brand vision, and value proposition for short and long term.
• Review and develop the content to ensure the brand message is successfully communicated; maintaining websites to ensure they are continuously updated and improved and fix any errors or bugs in online content for all websites.
• Responsible for design and presentation (i.e., Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, blog, etc.).
• Creating timely social media posts to support the development of online products and services in order to maximize income and the growth of the company.
• Producing weekly and monthly reports on progress and achievements, recommendations.
• Manage regular newsletters, bulletins, and other customer-focused marketing publications.
• Creating, editing, and posting images, graphics, videos, podcasts, and audio content to online sites, including digital editing and enhancements. This includes website and advertising banners, images for social media, infographics, online video creation, video editing, and others.

Qualifications

• Bachelor's Degree or equivalent professional certification (in similar or related field).
• Two (2) to three (3) years of experience as a content writer.
• Understanding of search engine algorithms and ranking methods.
• Experience with SEO industry programs, such as Google Analytics or Adobe Analytics.
• Knowledge of keyword research and data mining tools.
• Excellent written and verbal communication skills (email, phone, etc.).
• Familiarity with WordPress or other content management systems.

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Location: Ikoyi, Lagos

Job Summary

• Sales Target
• Product Sales
• Store Management
• Cost Management
• Sales Documentation and Processing
• Reporting

Responsibilities
Sales Target:

• Achieve a month on month sales as agreed.

Product Sales

• Sell and cross-sell products to customers that come into the store.
• Ensure customer pick a minimum of one additional item asides the original planned item of purchase.
• Provide customer with excellent customer service for a repeat sale.
• Ensure delivery of products to customer within agreed timeline.
• Escalate all process failure or breaches in daily reports.
• Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
• Address clients complaint with a high level of professionalism to retain customer.
• Analyse complaints to improve customer service and anticipate customer needs.
• Analyse customers profile to improve sales.

Store Management:

• Envision store arrangement to attain strategic use of space to influence the customer experience.
• Manage the retail store interior and arrangement of items for visibility and easy retrieval.
• Conduct routine checks on shelving and tagging.
• Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date.
• Check for store cleanliness to maintain brand quality.
• Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
• Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

Cost Management:

• Keep the store expenses within approved limit on power and utility.

Sales Documentation:

• Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
• Elicit all customer’s information during enquiries and for future sales.
• Review records and share with digital sales executive for follow-up and marketing.
• Ensure good customer handover between shifts.

Recording and Reporting on ERP:

• Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
• Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
• Share monthly report of sales per products to the Head of Sales/Business
• Conduct monthly sales variance analysis

Requirements
Qualification / Experience:

• Bachelor's Degree.
• Minimum of 5 years of progressively responsible retail experience.
• Minimum of 3 years management experience in the service or retail industry.
• Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
• Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

Skills & Competencies:

• High energy and strong work ethics.
• Excellent interpersonal, customer service and time management skills.
• Excellent communication (both written and verbal), influencing and negotiation skills.
• Good numeracy skills, with basic computer knowledge.
• Customer-centric.
• Very good reporting skills.
• Able to work under pressure to meet deadlines and targets.
• Able to work effectively and responsibly without close supervision.
• Full professional proficiency in the English language; fluency in spoken and excellent in writing.
• Objectivity, integrity and emotional intelligence.