Retail Station Manager at Michael Stevens Consulting

Location: Port Harcourt, Rivers

Roles & Responsibilities

• The successful candidate for our stations would be someone who is people oriented, self-motivated, dependable, and able to work effectively and safely in a fast-paced environment while maintaining 100% total customer focus.
• The Station Manager plans, directs, organizes, and implements the daily operational activities of a retail station.
• Primarily responsible for the achievement of station objectives, the implementation of Company policies and procedures, staffing, merchandising, and maintaining high standards of customer service and safety.
• Adopts and demonstrates philosophies and standards regarding station operations, image, and personnel management. Provides exceptional customer service and ensure team does the same, including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return.
• Manages with integrity, honesty and knowledge that promote values.
• Strong interpersonal and verbal & written communication skills, including the ability to professionally communicate to your team, customers, colleagues, management and vendors.
• Ensure execution of established safety, security, quality, and policies.
• Manage day-to-day operation of the station. Duties include control and monitor station expenses and inventory, conduct mini-audits, computer entry, cleaning, maintenance, and customer relations.
• Manage matters relating to the team. Duties include recruiting, hiring, training, coaching, developing, and performance management.
• Assists Supervisor in special assignments or projects and keeps Area Manager informed of station operations.
• Performs all duties of station staff as required.
• Must conduct themselves at all times, in accordance with the Code of Conduct.
• Complete other tasks as assigned by management.

Education, Experience & Attributes

• Minimum of a University Degree / HND qualification.
• Minimum of 5 years experience.
• Cognate experience in downstream retail.
• Honesty, commitment, hardworking and self-motivation.