Restaurant Supervisor at Eatrite Food Services West Africa Limited

Job Description

• The Restaurant Supervisor assists the restaurant manager in overseeing the operations of the Restaurant, through close interface with other team members by ensuring the day-to-day activities are carried out smoothly towards meeting Eatrite's goals and objectives.

Responsibilities
Daily Operations:

• Assist in ensuring the efficiency of the operations of the shop
• Provide business analysis and intelligence on operations trends in the shop where functioning
• Ensure that all documents required to be in the shop are intact and well-kept.
• Ensure proper production planning that guarantees round-the-clock availability of products and menu items in the store
• Ensure that physical counts of all closing and opening stocks are done on a daily and monthly basis and that the stock-take sheets are signed off.
• Ensure that all supplies needed for the business's smooth operation are available at all times throughout the shift
• Assure all health and food safety rules are followed.
• Maintain precise records of earnings and expenditures.
• Place orders for the kitchen staff with the appropriate quantities of ingredients.
• Interact with customers to get their feedback and address problems.
• Open and close the restaurant.
• Improve profitability and overall success by managing costs and service standards.

Customer Service:

• Keep Eatrite's reputation for excellent customer service and high-quality meals by making sure that all established cleaning and hygiene requirements are properly followed.
• Ensure that customers receive top-notch service at all times and that the rules regulating customer service are followed.
• Train new employees to the customer service culture.

Requirements

• Candidates should possess a minimum of University Degree or equivalent
• Minimum of 2 years working experience in a QSR Industry
• Excellent interpersonal skills.
• Knowledge of bookkeeping.
• Ability to professionally address customer complaints.
• Proficient in English
• Ability to stand on your feet for several hours.
• Proficiency in Microsoft Excel.

General Management Competencies / Requirements:

• Strong Analytical skills
• Planning, Scheduling, Controlling & Coordinating
• Strong Oral and written Communication skills
• Strong Problem-Solving Skills
• Strong Interpersonal Skills
• Strong Negotiation Skills.

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Logical Mind and Creative Imagination
• Ability to work with all levels of management, build partnerships and teams
• Highly organized and significant ability to multi-task effectively
• Ability to cope with and work under pressure.