Restaurant Manager at Pinnah Foods

Job Description

• As our company continues to expand its operations, we are actively searching for an experienced Restaurant Manager to join our Sales and Operations team.
• As the Restaurant Manager, you will be responsible for overseeing the daily operations of a single restaurant outlet, ensuring excellent customer service, effective staff management, and the achievement of financial targets.
• The ideal candidate will have a strong background in restaurant management, with a focus on delivering high-quality dining experiences and maintaining operational efficiency.

Key Responsibilities

• Responsible for achieving and exceeding financial targets for the restaurant, ensuring profitability and financial health of the outlet.
• Plan, prioritize, assign, supervise, and review the work of staff within the restaurant.
• Ensure all members of the team embrace the company’s mission and vision and effectively carrying out their roles, maintaining high productivity and morale.
• Manage inventory levels to ensure the availability of necessary ingredients and materials without overstocking.
• Coordinate with the store department to get ingredients and other items like product packaging for the restaurant.
• Ensure the restaurant delivers an exceptional customer experience, addressing customer feedback and implementing improvements as needed.
• Support the development and implementation of training programs to enhance restaurant employees’ skills and knowledge.
• Foster a culture of continuous improvement and professional development within the team.
• Ensure that all operations comply with health and safety regulations, maintaining a safe and hygienic environment (facilities and maintenance) for both employees and customers.
• Conduct regular safety audits and implement corrective actions as necessary.
• Assist in initiatives for new product development and innovation in Pinnah Foods brands.
• Stay informed of industry trends and customer preferences to help introduce new menu items.
• Collaborate with marketing teams to develop and execute promotional campaigns to drive sales and enhance brand visibility.
• Regularly monitor and report on key performance indicators (KPIs) to the Operations Manager.
• Use data-driven insights to make informed decisions and drive operational improvements.

Qualifications & Requirements

• Minimum of University Degree in Business Administration / Hospitality Management, or a related field.
• Previous experience in the QSR industry is highly advantageous.
• Minimum of 5 years experience in a restaurant management role.
• Strong Analytical, Communication and Problem-Solving skills
• Strong People Management Skills
• Strong Time Management & Multi-tasking skills
• Ability to plan, schedule and coordinate effectively.
• Result Oriented
• Assertiveness and tenacity
• Ability to work with all levels of management, build partnerships and team
• Highly organized and significant ability to multi-task effectively
• Integrity and Professionalism.
• Strong commercial and business acumen.