Restaurant General Manager at Skyline International Tourism and Hospitality Ltd

Job brief

• We are looking for a Restaurant Manager to lead all aspects of our business and deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards, makes sure the restaurant runs smoothly and speak with customers about any concerns or problems,also creating work schedules.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Strong leadership, motivational and people skills.
• Acute financial management skills.