Restaurant Floor Manager at Broadway Cafeteria

Job Description  

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Attracts potential customers by answering service questions and suggesting information about other Food and Beverages on the menu.
• Ensure customer satisfaction and provide professional customer support.
• Processing customer orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our Menu inside and out so that you can answer questions.
• Communicating with customers on the Phone, whatsapp platform and on Diners.
• Identify and assess customers’ needs to achieve satisfaction.
• Cooperate and communicate with all serving and kitchen staff
• Being updated on all relevant health department rules/regulations and ensuring adherence with all customer service guidelines.
• Maintain the back of the house and cellars to a high standard.
• Ensure all venues open on time and that they are ready for business.
• Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of the venue
• Keep staff busy and productive at all times.
• Providing feedback on the efficiency of the customer service process.
• Carry out any other duties assigned by Management from time to time.

Job Requirements

• Candidates should possess relevant qualifications
• 3 years related experience in a senior role is a must