Restaurant & Bar Supervisor at Bolton White Hotels & Apartments

Job Purpose

• You would be assisting the F&B Manager in providing the best service for the operations of all Food and beverage outlets and services in the hotel.

Responsibilities
Assist the F&B Manager:

• To lead the F&B department to provide quality food and beverage operations as per brand standards.
• Ensure buffet name tags are correctly labelled as per the food on display.
• To identify customers’ needs and respond proactively to all their concerns.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Training for waiters and waitresses
• Attend daily restaurant, kitchen & bar briefings.
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Reduce staff pilferage.

Ensure the below are followed:

• Ensuring the team adhere to all health and safety procedures.
• Keeping records of all hazards and take appropriate actions.
• Order supplies and maintain records of production.
• Oversee the opening and closing of inventories.
• Food is kept at safe temperature.
• Practice frequent hand washing and Periodic disinfection of the restaurant
• Right disposal of food waste
• Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.

Guest Satisfaction:

• Conduct customers follow up calls periodically to ensure excellent service delivery.
• Ensure excellent service delivery in restaurant, room and night service, and banquets.
• Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
• Ensure services meet customer specification.