Resort Manager at La Campagne Tropicana Beach Resort

Duties and Responsibilities

• Manage daily operations across front office, housekeeping, F&B, recreation, spa, security, and maintenance
• Set and enforce SOPs across all departments
• Handle escalated guest complaints and ensure prompt resolution
• Monitor guest satisfaction scores and drive continuous improvement
• Manage resort budgets, revenue targets, and cost control
• Track occupancy rates, ADR, and RevPAR performance
• Recruit, train, and develop department heads and staff
• Conduct performance appraisals and manage staff welfare
• Collaborate with sales and marketing to drive bookings and corporate packages
• Ensure compliance with health, safety, and regulatory requirements
• Oversee facility maintenance, renovations, and vendor relationships
• Report operational and financial performance to ownership or board.