Resort Manager at La Campagne Tropicana Beach Resort

Job Summary

• The Resort Manager is responsible for the overall operation and management of the resort, with a focus on guest service, staff leadership, and financial performance.
• This role requires a strong leader with a passion for hospitality and a commitment to creating a memorable and relaxing experience for our guests.

Key Responsibilities:
Guest Services:

• Ensure guests receive exceptional service and meet their needs promptly and professionally.
•  Address guest concerns, manage special requests, and strive to enhance their experience.

Staff Leadership:

• Lead and motivate resort staff, including front desk, housekeeping, food and beverages, and all sub-teams.
• Oversee hiring, training, and performance management of employees.

Operations Management:

• Manage day-to-day resort operations, including front desk, housekeeping, maintenance, and activities.
• Maintain the resort's appearance and functionality to the highest standards.

Marketing and Promotion:

• Collaborate with marketing teams to develop and implement marketing and promotional strategies.
• Monitor occupancy rates and adjust marketing efforts accordingly.

Guest Relations:

• Foster positive guest relationships, responding to feedback and addressing concerns.
• Coordinate special events and amenities for guests celebrating milestones.

Health and Safety:

• Ensure compliance with health and safety regulations, overseeing emergency procedures.
• Maintain a safe and secure environment for guests and staff.

Qualifications

• Bachelor's Degree in Hospitality Management, Business, or a related field is preferred.
• 10 - 15 years of proven experience in resort/hotel management, with a strong track record of success.
• Exceptional leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Financial acumen and budget management experience.
• Ability to work flexible hours and weekends.