Jobs at La Campagne Tropicana Beach Resort

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Must have a demonstrable passion for Tourism
• Must have contributed to the Tourism ecosystem in the past
• Must be between the ages of 18 - 40 years of age
• Must be knowledgeable of and dedicated to promoting African Culture.
• Must be of good repute and not have any criminal record.
• Must possess valid national identification.
• Must be referred by a reputable tourismcompany or individual.
• Must be present at monthly agency orientation meetings.
• Skilled marketing concepts necessary
• Travel friendly.

Benefits

• Only registered agents will be eligible for commission
• 15% commission for all referrals
• Opportunity to network with industry experts through programs and regular seminars
• Exposure to local and international tourism opportunities
• Immense opportunity for wealth creation.

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Job Summary

• The Resort Manager is responsible for the overall operation and management of the resort, with a focus on guest service, staff leadership, and financial performance.
• This role requires a strong leader with a passion for hospitality and a commitment to creating a memorable and relaxing experience for our guests.

Key Responsibilities:
Guest Services:

• Ensure guests receive exceptional service and meet their needs promptly and professionally.
•  Address guest concerns, manage special requests, and strive to enhance their experience.

Staff Leadership:

• Lead and motivate resort staff, including front desk, housekeeping, food and beverages, and all sub-teams.
• Oversee hiring, training, and performance management of employees.

Operations Management:

• Manage day-to-day resort operations, including front desk, housekeeping, maintenance, and activities.
• Maintain the resort's appearance and functionality to the highest standards.

Marketing and Promotion:

• Collaborate with marketing teams to develop and implement marketing and promotional strategies.
• Monitor occupancy rates and adjust marketing efforts accordingly.

Guest Relations:

• Foster positive guest relationships, responding to feedback and addressing concerns.
• Coordinate special events and amenities for guests celebrating milestones.

Health and Safety:

• Ensure compliance with health and safety regulations, overseeing emergency procedures.
• Maintain a safe and secure environment for guests and staff.

Qualifications

• Bachelor's Degree in Hospitality Management, Business, or a related field is preferred.
• 10 - 15 years of proven experience in resort/hotel management, with a strong track record of success.
• Exceptional leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Financial acumen and budget management experience.
• Ability to work flexible hours and weekends.

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Job Summary

• The Resort Administrative Officer is responsible for providing essential administrative support to ensure the efficient operation of the resort's administrative functions.
• This role includes managing office supplies, handling communication, maintaining records, and assisting with various administrative tasks to support the resort's overall success.

Key Responsibilities
Office Supplies and Inventory:

• Manage office/ Resort supplies, including ordering, restocking, and maintaining inventory.
• Ensure the availability of necessary materials and equipment for both office and resort operations.

Communication Management:

• Handle incoming and outgoing communications, including emails, phone calls, and guest correspondence.
• Assist in maintaining an efficient communication system within the resort.

Records and Documentation:

• Maintain and organize resort records, files, and documents, ensuring data is easily retrievable.
• Implement a document management system for streamlined record-keeping.

Event Coordination:

• Assist in planning and coordinating resort events, meetings, and conferences.
• Arrange logistics, catering, and facilities for these occasions.

Administrative Assistance:

• Support various resort departments by offering administrative assistance, including data entry, research, and report preparation.
• Assist in scheduling meetings and appointments for staff.

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field is preferred.
• 3 years of proven experience in an administrative role or office support position.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in office software, including Microsoft Office and document management systems.
• Detail-oriented and proactive with a positive attitude.