Relationship Manager at Credit Registry

General Description

• Provide first line support to customers.
• Drive credit report usage in line with revenue targets.
• Initiate and proffer ways to drive customer endearment to our products and services.
• Identify and propose new product and new feature requests raised by customers.
• Identify and nurture new market opportunities.
• Drive promotional/marketing campaigns.
• Work closely with the PSG team to ensure technical issues are resolved within the shortest possible time.
• Identify and recommend user training opportunities
• Obtain competitive and market intelligence information on new trends, techniques, and practices.
• Administer periodic customer surveys.
• Perform other duties as directed by the Head, Sales & Business Development.

Job Requirements

Educational Qualifications:

• B.Sc Degree or HND in any discipline.

Work Experience:

• 5 - 7 years post NYSC work experience in a relationship management / customer service role.

Skills / Competencies Required:

• Good communication skills (oral and written).
• Neat, articulate, and confident.
• Attention to details and a well-organized approach to work.
• Must be a team player.
• Ability to work well under pressure.
• Integrity and discretion in handling confidential company information.
• Proficiency in MS Office (Word, PowerPoint & Excel).

Key Performance Indicators / Measurement Criteria:

• Consistently meeting sales revenue targets.
• 100% customer satisfaction/endearment.
• Demonstrate a good understanding of the company’s products and services.
• Number of new initiatives identified and nurtured.
• Number of user training initiated.