Ref no: RC-J-24
Reports to: Business Operations Lead
Location: Oyo, Ekiti, Ondo, Kwara, Osun, Ogun, Delta, Imo, Anambra
POSITION OVERVIEW:
The regional coordinator is a line manager position and regional business owner, reports to the country Business Operations Lead, he/she will be responsible for overseeing regional operations, managing regional profitability and Team management. The regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.
Accountabilities
- Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
- Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
- Manage recruitment and training of regional team members by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch team members in their communities
- Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
- Leading by example on the company behaviours and compliance with the SOPs.
Roles & Responsibilities
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
- Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing, building and coaching on competencies and behaviours of team members that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
- Supporting the team members on transport and other resources necessary to accomplish tasks in the field
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting team members in resolving customers\' complaints.
- Identify potential growth problems and suggest prompt solutions
- Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Reports (%)
- Weekly progress reports on action items- to be reviewed on 1vs1 with BizOps Lead
- Monthly growth report - with DDD structure
- Quarterly Competitors report - SWOT analysis
Planning and Leadership (%)
- Weekly planning on the field operations including all functions
- Monthly growth plan with the critical action and expected outcome/results
- Conducting weekly meetings with your regional team - setting priorities, addressing gaps & plan for the next action.
- Attending monthly meetings of all regional teams and the supporting team.
Management & Supervision (%)
- Attending the execution calls
- Attending Monthly Portfolio reviews
- Conduct weekly meetings with your regional team - setting priorities and addressing gaps
- Quarterly coaching sessions with your direct reports SS, IS, TS
Managing team behaviours
Other duties (%)
- Office management- gov relations
Sending monthly field support requests for SS
- Sending regional office operation request
- Sending monthly security payment requests for Hubs and office
- Follow up with and resolve criminal activity
- Gap reporting and filling on tracker
Key Performance Indicators (KPIs)
Hub profitability (breakeven)
- 0 Lost packs at the regional level
- Number of active customers L7: 120 /Community
- Service interruption - Resolved <24hrs.
Quarterly coaching
Key Working Relationships
- BizOps Lead: you will report directly to the Business Operations Lead
- CoS: You will have a dotted reporting line to the Chief of Staff
Qualifications& Experience
- Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
- Bachelor degree in Electrical Engineering or related field
- Minimum of 3-6 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
- Passion for our mission of increasing energy access
Gmail
Yahoomail