Jobs at Stresert Services Limited

Ref no: RC-J-24

Reports to: Business Operations Lead

Location: Oyo, Ekiti, Ondo, Kwara, Osun, Ogun, Delta, Imo, Anambra

POSITION OVERVIEW:

The regional coordinator is a line manager position and regional business owner, reports to the country Business Operations Lead, he/she will be responsible for overseeing regional operations, managing regional profitability and Team management. The regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.

Accountabilities

• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
• Manage recruitment and training of regional team members by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch team members in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on the company behaviours and compliance with the SOPs.

Roles & Responsibilities

• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviours of team members that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
• Supporting the team members on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting team members in resolving customers\' complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials, and represent the company in all legal affairs.

Reports (%)

• Weekly progress reports on action items- to be reviewed on 1vs1 with BizOps Lead
• Monthly growth report - with DDD structure
• Quarterly Competitors report - SWOT analysis

Planning and Leadership (%)

• Weekly planning on the field operations including all functions
• Monthly growth plan with the critical action and expected outcome/results

• Conducting weekly meetings with your regional team - setting priorities, addressing gaps & plan for the next action.
• Attending monthly meetings of all regional teams and the supporting team.

Management & Supervision (%)

• Attending the execution calls
• Attending Monthly Portfolio reviews

• Conduct weekly meetings with your regional team - setting priorities and addressing gaps
• Quarterly coaching sessions with your direct reports SS, IS, TS

Managing team behaviours

Other duties (%)

• Office management- gov relations

Sending monthly field support requests for SS

• Sending regional office operation request
• Sending monthly security payment requests for Hubs and office
• Follow up with and resolve criminal activity
• Gap reporting and filling on tracker

Key Performance Indicators (KPIs)

Hub profitability (breakeven)

• 0 Lost packs at the regional level
• Number of active customers L7: 120 /Community
• Service interruption - Resolved <24hrs.

Quarterly coaching

Key Working Relationships

• BizOps Lead: you will report directly to the Business Operations Lead
• CoS: You will have a dotted reporting line to the Chief of Staff

Qualifications& Experience

• Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
• Bachelor degree in Electrical Engineering or related field
• Minimum of 3-6 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
• Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
• Passion for our mission of increasing energy access

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Ref No: JHM-J-24

Department: Operations

Reporting to: Regional Coordinator

POSITION OVERVIEW:

The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability. A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards

The ideal candidate has to demonstrate leadership capabilities by supporting the team on best practices that help towards hub growth.He/she has to have the ability to recruit, train and coach other staff in his/her cohort. They will be responsible for managing Hub\'s growth which is increasing the number of active customers per respective Hub, Hub profitability and team members coaching at respective cohort.

Accountabilities

• Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7
• Support revenue growth at the Hub level through the implementation of membership renewal and changing customers\' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
• Own Hub profitability and support team members on best practices to grow the Hub revenue emittance balancing
• 100% compliance with lost and missing packs metrics
• Coaching team members on best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customers blocks, closing sales & customer registration/signup)
• Coaching team members on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time)
• Coaching team members on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub and identifying tempered packs.
• Leading by example on the company behaviours and compliance with the SOPs.
• Recruit & train new members
• Attend Hyper care meetings, providing clear action plans toward hubs growth, sharing the progress feedback and flag dilemmas.

ROLES & RESPONSIBILITIES

• Conducting door-to-door sales with team members at your respective cohort to grow the number of active customers towards 130 L7
• Managing customer retention by proactively following up with churned customers
• Coaching members on daily basis- the good practices that work to have a profitable hub includes coaching on the sales pitch and customer service at Hub, inventory management practices that control lost and missing packs, and company behaviours which help the organization to grow.
• Remind team members of cash remittance & performance standard
• Review customers selection and vetting process compliance at Hub and enforce compliance to SOPs and Customers selection and vetting process
• Follow up on customers\' complaints and provide feedback to team members the action to be taken.
• Supporting Hub revenue growth by encouraging members to renew customers and changing the adaptation from pay-per-swap to memberships.
• Prospects follow up on Hubs to increase conversion rate and drive customer growth
• Own  team recruitment process from advertisement, interviews and members training.
• Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.

Performance management

Market insights- Timely reporting of market trends and detailed research on existing or new competitors in our communities.

Reports (%)

• Weekly Reports Hubs progress - DDD structure on 1vs1 with Regional Coordinator
• Daily reports via WhatsApp group on what went well and what did not go well.

Planning and Leadership (%)

• Weekly & monthly plan with your team members on the area to focus on and identify any dilemmas and support required
• Plan for team members replacement during Sick leave/maternity leave

Management & Supervision (%)

• Oversee the cash remittance and Pack memo compliance by the team members
• Identify and report team members Health issues and support needed from the RC

Other duties (%)

• Making team members schedule for opening and closing the Hub
• Supporting team members on Packs collection
• Build and maintain the relationship with local village leaders at our sites of operation

Key Performance Indicators (KPIs)

• Number of active customers L7: 120
• Membership Percent : >80%
• Missing packs : 0 missing at Hub, 0 Lost packs and <2 missing with customer

Qualifications & Experience: 

• Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
• Bachelor degree in Electrical Engineering or related field
• Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
• Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
• Passion for our mission of increasing energy access

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Ref No: RSE-J-24

Department: Tech Operations
Reports to: Business Operations Lead

Position Overview

• To support rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at the hubs.
• This role requires significant travel within Nigeria, as our client is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State.
• This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.

Roles and responsibilities

• Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
• This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
• Lead and coach FSEs on the best practices through regular training and professional development initiatives.
• Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
• Collate monthly reports and share them with the management team
• Collaborate with team members, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
• Prepare and share monthly performance review reports on Power availability.

Who you are

• Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
• Minimum of 3 - 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
• Strong commitment to safety and compliance with HSE standards. 
• Proficiency with data analysis tools and reporting software including MS Office suite.
• Ability to work independently and effectively in a team environment.

What we offer

• Be part of the most exciting growth phase of a company.
• Work with great teammates in an international environment. The team is spread across the USA, Canada, China, Tanzania, and Nigeria. You’ll regularly interact with the CTO, Director of Operations, and Technical Managers.
• Gain hands-on experience. Although we are a startup, we don’t expect you to just figure it out alone. You’ll be given lots of responsibility but also lots of support to help you succeed.
• We offer health insurance coverage, paid annual vacation & sick leave, as well as airtime, data & transport allowance.

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Ref No:  FSE-J-24

Department: Tech Operations
Reporting to: Regional Service Engineer

Position Overview:

To support this rapid expansion, we\\\'re seeking highly skilled Field Service Engineers (FSE) who excel in powering and sustaining energy uptime. In this pivotal role, you\\\'ll be instrumental in managing technical operations and swiftly resolving issues at the regional level. As an FSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs.

This role requires significant travel within Nigeria, as our client is expanding across the South-West states, with 21 hubs currently located in Oyo State.

This role involves owning and managing energy uptime, optimizing system performance, troubleshooting and repairing technical issues, and driving continuous improvement through data analysis, reporting, and collaboration. The ideal candidate is someone with a strong technical/engineering background, capable of multitasking, taking initiative and working in a fast-paced environment.

Role and responsibilities:

• Ensure energy uptime and power availability at sites by monitoring the system and quickly diagnosing and solving technical issues.
• Support the setup of new hubs, ensure connectivity, and perform routine hub energy system maintenance. You will either travel to the hubs or remotely troubleshoot and resolve issues.
• Overseeing the installation and configuration of solar panels, electrical wiring, and associated equipment.
• Collaborate with teammates and the data team to diagnose and resolve technical challenges.
• Document field activities and keep accurate Hub Equipment and product component inventory records.
• Regularly prepare reports on hub health and other technical issues, to be submitted to the Regional Service Engineer.

Qualifications & Experience:

• Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
• Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges. Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
• Ability to work independently and effectively in a team environment.
• Passion for our mission of increasing energy access.
• Open to learning and tech-savvy.
• Bachelor's degree in Electrical Engineering or related field

Why you should join us:

• Work very hard on solving very hard problems.
• Be part of the most exciting growth phase of the company.
• Work with great teammates in a global environment. Our team is spread across Canada, China, Tanzania, New York and Nigeria.
• Diversity and Inclusion: In fostering a positive culture of belonging, everyone is valued regardless of background