Regional Business Manager at YellowBridges Nigeria

Our client in the renewable energy industry is looking for a regional Business Manager who will be responsible for driving the success of Community
Business within the designated region. This position entails comprehensive oversight of operations, performance, and strategic initiatives to deliver financial targets and Partner success, promote growth and enhance customer satisfaction.

Key Responsibilities:

• Regional Leadership: Lead the development, implementation, and continuous improvement of the company\'s Community Business within the region.
• Repayment Performance: Achieve and exceed targets related to repayment revenue, repayment rates, default rates, loss rates and customer retention metrics.
• Customer Acquisition Performance: Achieve and exceed targets related to acquisition revenue, new customer acquisitions, Partner active rates, and Partner run-rates.
• Team Development: Recruit, manage, mentor, and enhance the performance of State Managers, Partner Development Managers, Partners, and regional support staff to foster a high-performing team.
• Partner Management: Oversee the recruitment and selection of Partners, ensuring effective training during and after the Academy program to deliver and maintain targeted numbers of high-quality Partners in the region.
• Performance Optimization: Implement a robust performance management program with regular touchpoints to enhance the effectiveness of State Managers, Partner Development Managers, and Partners.
• Performance Analysis: Manage, track, and analyse regional performance against set targets and key metrics, developing growth plans focused on acquisition, repayment, and partner effectiveness.
• Reporting: Prepare and present detailed business reports, highlighting trends, both positive and negative, and recommending actionable changes for improvement.
• Risk Management: Monitor potential risks such as fraud and theft, taking necessary actions in collaboration with relevant local authorities when required.
• Operational Excellence: Ensure smooth operations of the Community Business, including logistics, stock control, process improvements, and effective collaboration with other departments.
• Expansion Strategies: Develop and implement strategies for growth into new communities within the region.
• Brand Management: Maintain and enhance the company\'s quality standards, image, and reputation with all stakeholders, including staff, customers, suppliers, partners, and regulatory bodies.
• Market Insights: Track competitive landscape and provide insights on industry trends to inform strategic decision-making.
• Marketing Execution: Contribute to the development and manage the execution of marketing plans and materials that effectively promote the company\'s offerings.

 Required Skills and Experience: 

• Educational Background: HND/BSc in a business-related field or a relevant discipline.
• Professional Experience: Minimum of 5 years in a senior or managerial role within the consumer service industry, preferably in a consumer transaction-based environment.
• Demonstrated success in customer acquisition, retention, and revenue growth is essential.
• Regional Expertise: In-depth knowledge and experience in the territorial areas of the region are mandatory.
• Communication Skills: Exceptional verbal and written communication abilities, along with strong management and administrative skills.
• Analytical Skills: Proven planning, organizing, analytical, and decision-making capabilities, with an innovative and out-of-the-box thinking approach.
• Coaching Ability: Strong listening skills and a proven track record as a coach, demonstrating operational excellence.
• Leadership Skills: Excellent leadership and people management abilities to drive growth and foster a high-performance culture.
• Energy: High energy levels to create momentum while prioritizing the interests of the business, Partners, customers, and employees.
• Ethics and Integrity: Strong commitment to integrity, ethical standards, and a high level of professionalism and moral courage.
• Proactive Approach: Willingness to be hands-on, taking initiative and a proactive stance in all tasks.
• Adaptability: Openness to learning, adapting, and embracing change in a dynamic environment.
• Personal Development: A strong desire for personal growth and continuous development within the role.