Recovery Supervisor at La Fayette Microfinance Bank Limited, Advans Nigeria

Location: Lagos and Ibadan - Oyo

Main Responsibilities

• Supervises Recovery Officers in designated areas
• Follow up on loan insurance and quality guarantees.
• Establish recovery procedures for managing customers in arrears

Generic Responsibilities
Quality control and production arrears management:

• Ensure the recovery of written off loans
• Monitor customer file and late payment in arrears
• Perform reminders by telephone, mail or in the field of late payment by customers
• Apply debt collection procedures to unpaid instalments
• Maintain close contact with customers when necessary and feasible
• Achieve given recovery targets
• Negotiate a new schedule in case of actual difficulty of the customer found
• Ensure recovering unpaid instalments is in accordance to the banks’ policy

Controls:

• Checking loan agreements.
• Guarantees of the implementation of loan insurance.
• Monitoring customers’ compliance to timeline.

Company’s Representative:

• Representing the company in the relationship with: Customers - external legal stakeholders in the collection - insurers

Profile
Qualification/Education:

• Minimum of B.Sc / HND in relevant discipline

Work Experience: 

• At least Seven (7) years work experience in recovery management

Skills:

• High-level proficiency in written and spoken English;
• Good knowledge of word processing;
• Proven spreadsheet skills;
• Good interpersonal relations and negotiation skills.

Personal Traits: 

• Tactfulness; self-disciplined; resolute and Value-driven.
• Pragmatic and meticulous in processes and procedures;
• Ability to relate effectively across different levels of authority.
• Time conscious and purposeful.