Receptionist at Brilliant Performance Solutions Limited

Job Summary

• Our client operates a top-notched Service Apartment at Ogba Lagos and currently requires the services of a skillful and professional Receptionist with a minimum of 3 years’ experience in the hospitality Industry.
• This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry. Previous experience will be an advantage.

The job responsibilities for this position are as follows
Day-to-day duties:

• Check-in and check-out guests to the company standards.
• Provide keys, show guests to rooms
• Advise guests on room features/utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property
• Ensuring billing is correctly carried out to the hotel standards.

Requirements

• Excellent customer service skills with a positive outlook and a ‘can-do’ attitude
• Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred
• Self-motivated with a willingness to learn
• Excellent written and spoken English
• Flexible with working hours
• Ability to work under pressure and excellent team player
• Track record of accuracy and attention to detail
• Good Word and Excel ability
• Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) is also an advantage
• Team player.