Quality Improvement Officer at Lagoon Hospitals

To coordinate the quality improvement activities and projects in lagoon hospitals

Role Responsibilities

• Monitor and audit compliance with standard operating procedures and policies.
• Collate and analyze hospital data relevant to the Hospitals Clinical Scorecard and Medical Process Assurance Audits.
• Develop strategies under the direction of the Quality Manager to improve the quality of data obtained.
• Support audit compliance with standard operating procedures and policies.
• Participate in the development of Hospital policies and procedures. 
• Participate in developing, implementing, and maintaining mechanisms to track and evaluate the effectiveness of the quality assessment / performance improvement program.
• Provide support towards preparation for regulatory surveys annually and JCI surveys every three years.
• Function as a resource for staff training to ensure integration of hospital wide performance improvement initiatives.
• Provide comprehensive orientation program for new employees as necessary and evidenced by the orientation schedules.
• Participate in departmental quality improvement projects.
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.

Key Result Areas/ Performance Goals:

• Number of planned audits completed in resident facility.
• Quality of data provided.
• Number of quality improvement initiatives championed in resident facility.
• Reporting within TAT

Job Qualifications

• Bachelor’s degree or equivalent in health sciences or related field. 
• Postgraduate degree in Public Administration / Public Health or Healthcare Administration will be an added advantage.
• Professional Qualification: IASSC or ASQ Certifications – Yellow belt is desirable. 
• Certified Professional in Healthcare Quality® (CPHQ) is desirable
• Experience (Dimension and No of years) · 3 to 5 years’ experience interacting with quality indicators. 
• Knowledge of quality assurance is an advantage. 
•  Expert level use of Electronic Medical Records (EMR)

Core Competencies:

• Analytic and computer skills including use of statistical process control charts. 
• Knowledgeable and experienced in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects.
• Ability to work collaboratively with physicians, staff, and external organizations. 
• Leadership and organizational skills 
• Strong communication and presentation skills, training/meeting facilitation skills a plus. 
• Ability to multitask.

Behavioral Competencies

• Empathetic, Ethical, Knowledge-Driven, Innovative and Accessible 
• Self-motivated 
• Ability to work efficiently within timelines.
• Good interpersonal and communication skills