Latest Jobs at DSL Pharma

Job Purpose

• To support animal health and product effectiveness through accurate laboratory diagnostics, disease surveillance, post-mortem analysis, and research on livestock diseases.
• The pathologist provides critical insight that drives product development, field solutions, and client advisory services.

Key Responsibilities

• Conduct gross and histopathological examinations on poultry and livestock samples to determine the cause of illness or mortality.
• Perform laboratory tests on tissue, organ, blood, and faecal samples to detect pathogens, toxins, or abnormal conditions.
• Diagnose common and emerging diseases affecting poultry and livestock (e.g., coccidiosis, salmonellosis, NDV, avian influenza, bacterial infections).
• Collaborate with field teams and sales reps to respond to customer complaints or mortality issues with diagnostic insights.
• Recommend treatment plans, biosecurity measures, and disease prevention protocols based on findings.
• Support product evaluation (e.g., feed additives, vaccines, water sanitizers) through in vivo/ex vivo testing and field trials.
• Develop and maintain a database of diagnostic results, trends, and regional disease prevalence.
• Provide technical training to farm managers, customers, and internal staff on disease identification and prevention.
• Prepare timely diagnostic reports and advise clients or sales teams on corrective action.
• Ensure laboratory compliance with biosecurity, ethical handling, and sample disposal regulations.

KPIs

• Turnaround time for diagnostic reports
• Accuracy of diagnoses and recommendations
• Support provided to sales/technical field teams
• Number of field cases or customer issues resolved through diagnostics
• Training sessions or technical materials developed

Requirements

• DVM (Doctor of Veterinary Medicine) with specialization or experience in Pathology, Microbiology, or related diagnostic sciences.
• 3–5 years’ experience working in veterinary diagnostics, poultry pathology, or livestock health (commercial/agro-allied setting preferred).
• Proficient in necropsy procedures, microscopy, culture techniques, and laboratory diagnostics.
• Strong knowledge of livestock disease trends in Nigeria and West Africa.
• Ability to work under pressure, prioritize multiple tasks, and communicate technical findings.

Core Competencies:

• Strong diagnostic and analytical skills
• Scientific reporting and communication
• Detail orientation and lab discipline
• Team collaboration with field staff
• Ethical and regulatory compliance.

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Job Summary

• The Customer Satisfaction Representative is a sales-oriented role responsible for driving customer retention, expanding product adoption, and building brand loyalty through exceptional relationship management and technical sales support.
• The role ensures that poultry farmers, veterinary officers, agri-dealers, and distributors derive maximum value from Diversay

Key Responsibilities
Sales and Account Retention:

• Actively follow up with existing customers to ensure repeat sales and promote product reorders.
• Upsell and cross-sell relevant vaccines, medications, and animal health products based on customer needs.
• Maintain a portfolio of key accounts and ensure consistent contact, visits, and relationship growth.
• Achieve monthly and quarterly sales targets for assigned territories.

Post-Sales Support and Satisfaction:

• Ensure customers receive prompt delivery, proper cold chain handling, and accurate product instructions.
• Monitor product usage and efficacy post-sale; gather feedback for internal technical and product teams.
• Provide field-level customer support and liaise with the technical team to address usage-related queries or complaints.
• Resolve product or service issues quickly to ensure customer satisfaction and loyalty.

Field Engagement and Relationship Management:

• Conduct farm and distributor visits regularly to build rapport, assess product performance, and reinforce trust.
• Organize farm demos, mini-clinics, and customer education sessions on best practices.
• Represent the company at trade fairs, farmers’ forums, and veterinary association meetings within the region.

Feedback and Market Intelligence:

• Capture and report on customer satisfaction levels, competitor activity, market pricing, and industry trends.
• Recommend improvements in sales strategies or product delivery based on real-time customer feedback.
• Monitor churn risks and take proactive steps to prevent customer loss.

Reporting and Documentation:

• Maintain accurate records of interactions, follow-ups, and sales in CRM or reporting templates.
• Submit timely weekly, monthly, and quarterly activity reports to the Regional Sales Manager.
• Track KPIs such as customer retention rate, complaint resolution time, and repeat sales conversion.

Qualifications and Experience

• HND / B.Sc. in Animal Health, Veterinary Science, Agriculture, Biological Sciences, or related disciplines.
• 0 - 4 years’ experience in veterinary pharmaceutical sales, animal health product marketing, or technical customer service in agri-business.
• Solid understanding of poultry farming systems, animal diseases, and vaccination programs.
• Must be fluent in English and Yoruba (or other major South West languages).
• Ability to drive (valid driver’s license required) and willingness to travel extensively within the region.
• Strong sales orientation and ability to meet revenue goals.

Key Competencies:

• Excellent negotiation and persuasive selling skills
• Strong relationship management and interpersonal skills
• Commercial and customer service mindset
• Ability to translate technical knowledge into customer value
• Organized, self-motivated, and goal-driven
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic CRM tools.

Expected Behavioural Competencies:

• Customer Obsession: Always seeks to add value to the customer’s experience
• Drive for Results: Consistently meets or exceeds sales and retention targets
• Integrity: Handles business ethically and builds trust with all stakeholders
• Collaboration: Works across teams to deliver holistic customer service
• Adaptability: Quickly adjusts approach based on field realities or customer needs
• Resilience: Maintains energy and focus even under pressure or after setbacks.