Quality Control Officer at Tribest Coporate Support Ltd

We are seeking a detail-oriented and proactive Quality Control Officer to oversee service delivery, facility standards, and customer experience within our Lifestyle Center. The successful candidate will be responsible for monitoring quality, ensuring compliance with policies, and driving continuous improvement across all departments.

Key Responsibilities

• Implement and maintain quality control procedures and benchmarks across all service areas.
• Conduct regular inspections of facilities to ensure cleanliness, safety, and maintenance standards are met.
• Monitor staff performance and customer service delivery to ensure compliance with set standards.
• Investigate and resolve quality-related issues in collaboration with relevant departments.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Prepare and present periodic quality audit reports to management.
• Provide training and support to staff to maintain service excellence.
• Ensure adherence to health, safety, and regulatory requirements.
• Recommend best practices and innovations to enhance customer satisfaction.
• Ability to work collaboratively with multiple teams.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or a related field.
• 2–4 years of experience in quality assurance/control, preferably within hospitality, retail, or lifestyle centers.
• Strong understanding of customer service standards and facility management practices.
• Experience in staff training, compliance monitoring, and service audits is an advantage.