Quality Control Officer at Dang Lifestyle

Overview

• In this role, you are responsible for ensuring that all products meet the required standards of quality, quantity and safety before they are shipped to customers.

Key Responsibilities

• Establish guidelines for production processes to achieve right-first-time quality
• Set requirements for all materials from suppliers, monitor their compliance, and conduct audits to ensure that only top-quality materials are used
• Oversee product development procedures to identify any deviations from quality standards
• Inspect final outputs, compare them to requirements, and approve or reject final products
• Support product testing with aestheticians and conduct regular audits of production processes
• Conduct regular quality assurance checks on products and equipment, and ensure that products are packaged and labeled correctly
• Monitor incoming and outgoing orders to ensure accuracy and prevent double orders
• Oversee the packaging process to ensure that products are packed securely and safely
• Inspect all products before they are shipped out to customers to ensure they meet the required standards
• Resolve any quality-related issues or complaints in a timely and effective manner
• Develop and implement corrective and preventive actions to address quality problems
• Prepare documentation of the inspection process, which includes performance records and detailed reports of all quality control activities
• Stay current with industry regulations and standards related to quality controlPerform other duties as assigned.

Key Interactions 

• Internal Interaction: Logistics and Fulfillment Lead, Logistics and Fulfilment Officer, Lead Aesthetician, Junior Aesthetician, Customer Service Officer, Operations and Admin Supervisor, Sales Supervisor, Executive Assistant, Procurement Officer
• External Interaction: Vendors, Suppliers and Customers

Requirements
Education and Experience:

• B.Sc / HND in Quality Management or a related field.
• 2 - 3 years’ experience as a Quality Control Officer

Technical Skills:

• Knowledge of skincare product testing and inspection procedures
• Familiarity with quality control software, such as laboratory information management systems (LIMS) or computer-aided inspection systems
• Knowledge of Good Manufacturing Practices (GMP) and industry-specific regulations and standards, such as those set by the governing bodies
• Proficiency in using analytical equipment, such as spectrophotometers, pH meters, or microscopes
• Familiarity with statistical process control (SPC) methods, such as process capability analysis or control charts
• Ability to interpret and understand technical documents, such as product specifications or test reports
• Knowledge of data analysis and reporting, including proficiency in Microsoft Office or other data analysis software.

Soft Skills:

• High accuracy and excellent attention to detail
• Strong problem-solving and analytical skills
• High level of professionalism
• Excellent written and verbal communication skills
• Exceptional organizational and admirable leadership skills
• Excellent analytical and critical thinking skills
• Ability to work independently without close monitoring and supervision.

Behavioural Competencies:

• Ability to handle sensitive and confidential information with discretion and maintain the highest levels of ethics and integrity
• Ability to lead and motivate the products team, and to make effective decisions
• Strong attention to detail and high level of accuracy to ensure that all aspects of product quality are thoroughly evaluated and documented
• Ability to adapt to changes in the industry and to quickly implement new processes and procedures
• Demonstrate strong analytical and problem-solving skills, with the ability to identify issues and develop solutions that improve product quality and increase efficiency
• Ability to prioritize tasks and manage time effectively to meet deadlines and ensure that products are inspected and released in a timely manner
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Ability to thrive in a fast-paced, dynamic environment while working independently and taking initiative.