Jobs at Dang Lifestyle

Overview

• In this role, you are responsible for ensuring that all products meet the required standards of quality, quantity and safety before they are shipped to customers.

Key Responsibilities

• Establish guidelines for production processes to achieve right-first-time quality
• Set requirements for all materials from suppliers, monitor their compliance, and conduct audits to ensure that only top-quality materials are used
• Oversee product development procedures to identify any deviations from quality standards
• Inspect final outputs, compare them to requirements, and approve or reject final products
• Support product testing with aestheticians and conduct regular audits of production processes
• Conduct regular quality assurance checks on products and equipment, and ensure that products are packaged and labeled correctly
• Monitor incoming and outgoing orders to ensure accuracy and prevent double orders
• Oversee the packaging process to ensure that products are packed securely and safely
• Inspect all products before they are shipped out to customers to ensure they meet the required standards
• Resolve any quality-related issues or complaints in a timely and effective manner
• Develop and implement corrective and preventive actions to address quality problems
• Prepare documentation of the inspection process, which includes performance records and detailed reports of all quality control activities
• Stay current with industry regulations and standards related to quality controlPerform other duties as assigned.

Key Interactions 

• Internal Interaction: Logistics and Fulfillment Lead, Logistics and Fulfilment Officer, Lead Aesthetician, Junior Aesthetician, Customer Service Officer, Operations and Admin Supervisor, Sales Supervisor, Executive Assistant, Procurement Officer
• External Interaction: Vendors, Suppliers and Customers

Requirements
Education and Experience:

• B.Sc / HND in Quality Management or a related field.
• 2 - 3 years’ experience as a Quality Control Officer

Technical Skills:

• Knowledge of skincare product testing and inspection procedures
• Familiarity with quality control software, such as laboratory information management systems (LIMS) or computer-aided inspection systems
• Knowledge of Good Manufacturing Practices (GMP) and industry-specific regulations and standards, such as those set by the governing bodies
• Proficiency in using analytical equipment, such as spectrophotometers, pH meters, or microscopes
• Familiarity with statistical process control (SPC) methods, such as process capability analysis or control charts
• Ability to interpret and understand technical documents, such as product specifications or test reports
• Knowledge of data analysis and reporting, including proficiency in Microsoft Office or other data analysis software.

Soft Skills:

• High accuracy and excellent attention to detail
• Strong problem-solving and analytical skills
• High level of professionalism
• Excellent written and verbal communication skills
• Exceptional organizational and admirable leadership skills
• Excellent analytical and critical thinking skills
• Ability to work independently without close monitoring and supervision.

Behavioural Competencies:

• Ability to handle sensitive and confidential information with discretion and maintain the highest levels of ethics and integrity
• Ability to lead and motivate the products team, and to make effective decisions
• Strong attention to detail and high level of accuracy to ensure that all aspects of product quality are thoroughly evaluated and documented
• Ability to adapt to changes in the industry and to quickly implement new processes and procedures
• Demonstrate strong analytical and problem-solving skills, with the ability to identify issues and develop solutions that improve product quality and increase efficiency
• Ability to prioritize tasks and manage time effectively to meet deadlines and ensure that products are inspected and released in a timely manner
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Ability to thrive in a fast-paced, dynamic environment while working independently and taking initiative.

go to method of application »

Overview

• In this position, you will serve as the first point of contact for all walk in customers.
• You will welcome customers and help them select and recommend the products that best suit their needs, as well as recommend available products.
• Your core responsibility is to engage customers and close sales to help the brand meet its goals.

Key Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and key performance indicators (KPIs)
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the sales software
• Offer incentives to get customer details
• Communicate special promotions and instore activities to customers

Customer Service:

• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the Sales Supervisor when necessary
• Liaise with the business development to fulfil all bulk customer orders in a timely manner.

Representing the Brand:

• Demonstrate strong brand and product knowledge and provide expert recommendations
• Understand and communicate the Dang! Lifestyle brand aesthetic, brand philosophy and lifestyle to the customer
• Ensure to be up-to-date knowing promotions, product launches, industry trends and competitors.
• Adhere strictly to the dress code

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Maintain store appearance and ambience
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory Management:

• Stay aware of inventory levels and communicate low stock to sales supervisor
• Participate in stock count activities.
• Perform other duties as required.

Key Interactions 

• Internal Interactions: Aesthetician, Sales Supervisor, Digital Marketing Executive, Account Officer, Customer Service Officer, Logistics and Fulfilment Lead.
• External Interaction: Customers and Clients

Requirements
Education and Experience:

• B.Sc / HND in Business Administration, Economics, Marketing or a related field.
• 1-3 years of relevant experience working in a commercial or retail store

Technical Skills:

• Intermediate knowledge in MS Office suite majorly Excel
• Intermediate knowledge of Enterprise Resource Planning (ERP) software
• Standard data entry skills.

Soft Skills:

• Excellent communication skills
• Good networking, prospecting and closing skills
• Ability to influence and negotiate
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Behavioural Competencies:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.

Remuneration
N100,000 Monthly.

go to method of application »

Overview   

• In this role, you will be responsible to monitor and report on the DANG’s inventory levels.
• You will also be responsible for developing inventory tracking systems, reviewing levels of supplies, ordering new materials, and performing a daily analysis.

Key Responsibilities

• Prepare purchase orders
• Receive, store and issue inventories
• Manage stock levels and distribute supplies from stock
• Maintain stock records using manual or computerized systems
• Update inventory on the website’s backend
• Coordinate inventory and warehousing functions
• Conduct regular physical inventory audits and cycle counts
• Reconcile physical stock with the stock in the system or inventory log
• Check the inventory software daily to monitor stock movement and maintain the optimal reorder level
• Notify the team of new inventory received and update relevant systems
• Devise ways to optimize inventory control procedures
• Inspect the levels of business supplies and raw material to identify shortages
• Notify the Procurement Officer when stock is low
• Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
• Record daily deliveries to reconcile inventory
• Monitor demand and document characteristics of inventory
• Maintain records of receipts as well as issuance of items that are going out of the storeroom to ensure accuracy and completeness
• Collaborate with the Logistics and Fulfillment Supervisor to coordinate the movement of products and ensure timely delivery of products to customers
• Place orders to replenish stock avoiding insufficiencies or excessive surplus
• Analyze data to anticipate future needs
• Evaluate suppliers to achieve cost-effective deals and maintain trust relationships
• Supervise the offloading process and arrangement of merchandise, materials and other consignment so that it can be easily assessed
• Ensure merchandise is stored in the stock room, using an orderly system for easy identification and retrieval
• Develop procedures to avoid overstocking items that tie up cash and creates storage difficulties
• Prepare reports on adjustments done on inventories that may be damaged, spoilt, etc.
• Identify and mitigate inventory related risks
• Generate and analyse inventory reports for ManagementPerform other duties as assigned.

Key Interactions 

• Internal Interaction: Accountant, Operations and Admin Supervisor, Sales Supervisor, Executive Assistant, Procurement Officer, Logistics and Fulfillment Lead, Logistics Officer
• External Interaction: Vendors

Requirements
Education and Experience:

• B.Sc / HND in Logistics, Inventory, Economics, Library Studies or other related field
• 2 - 4 years experience as an Inventory Officer

Technical Skills:

• Knowledge of inventory management and storage methods
• Sound knowledge of the inventory management software (ERP) and inventory tracking tools (barcode readers, scanners, etc.)
• Ability to track inventory and generate reports
• Familiarity with various software programs necessary for day-to-day operations such as Microsoft Office Suite including Word, Excel, PowerPoint etc.

Soft Skills:

• Ability to multitask, prioritize, and manage time efficiently
• High level of professionalism
• Result-oriented team player
• Good initiative, time, and stress management skills
• Good inter-personal communication abilities
• Strong organizational skill with an eye towards details
• Problem solving capabilities
• Ability to work independently without close monitoring and supervision.

Behavioural Competencies:

• Must be a trustworthy professional with outstanding record keeping and analytical abilities
• Enthusiastic about product management, creating efficiencies, and understanding processes end-to-end
• Demonstrate problem solving and analytical capabilities
• A team player who communicates and works well with a wide range of people
• Ability to thrive in a fast-paced, dynamic environment while working independently and taking initiative.

Remuneration
N120,000 - N180,000 Monthly.

go to method of application »

Overview

• In this role, you are responsible for assisting with the needs of customers and responding to their concerns and feedback.
• You will also build and preserve trusting relationships with customers, work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.

Key Responsibilities

• Handle calls, requests and complaints from customers
• Respond to customer inquiries via phone, email, and live chat
• Provide customer service and support to ensure customer satisfaction
• Keep customers informed of order status and delivery schedule
• Provide information and support to customers on products
• Follow up on customers to get products and delivery feedback
• Document customer interactions (e.g., loyalty program) and update customer accounts
• Communicate customer’s requests and feedback to the required team
• Manage returns and exchanges and report to Quality Control and Logistics and Fulfilment Officer
• Identify and escalate complex customer complaints to the Operations and Admin Supervisor
• Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin SupervisorPerform any other tasks assigned.

Key Interactions

• Internal Interaction: Operations and Administrative Supervisor, Digital Marketing Executive, Executive Assistant, Quality Control Officer, Logistics and Fulfillment Lead, Logistics and Fulfillment Officer, Lead Aesthetician, Junior Aesthetician, Sales Supervisor, Sales Associates, Account Officer
• External Interaction: Customers and Clients

Requirements
Education and Experience:

• B.Sc / HND in Mass Communication or related field.
• 2-4 years’ experience as a Customer Service Officer or similar role

Technical Skills:

• Good knowledge of customer relationship management (CRM) practices
• Knowledge and understanding of business policies and procedures
• Good data entry and typing skills
• Proficiency in the use of Microsoft Office tools.

Soft Skills:

• Excellent customer service skills
• Excellent organization, planning and coordination skills
• Good intuition and administrative skills
• Good attentiveness and patience for customers
• Ability to perform well in a fast-paced environment
• Active listening and effective communication skill
• Excellent time management skills
• Good problem-solving and analytical skills
• Emotional intelligent skills
• Ability to work with minimal supervision.

Behavioural Competencies:

• Must have a pleasant and professional phone presence
• Must demonstrate a high level of confidentiality, professionalism, and sound judgement
• Ability to handle and resolve customer complaints
• Must be willing to work long hours and be very responsive
• Must be detailed oriented
• Must have a patient and proactive attitude
• Display interest in keeping up to date with introduction of new policies and laws
• Must have the ability to navigate stressful situations.

Remuneration
N120,000 Monthly.

go to method of application »

Overview

• In this role, you will be responsible for cash flow management, monitoring income and expenditure, as well as reviewing account reconciliations.
• You will also be responsible with keeping financial records, make sure that all transactions are entered into the accounting program accurately.

Key Responsibilities
Daily:

• Post and reconcile daily transactions
• Keep an updated record of daily business transactions
• Extract sales records from the POS terminal to reconcile actual sales
• Confirm proof of payments as requested
• Investigate & resolve issues related to pending transactions such as refund, double-payment from customers, etc
• Process incoming and outgoing payments in compliance with financial policies and procedures.

Weekly:

• Prepare and make bank deposits
• Ensure payment terminals gadgets are working properly
• Check, identify, flag, and investigate discrepancies from purchase orders
• Review all purchase orders and receipts for any vendor invoices submitted
• Manage account payables and account receivables and maintain an up-to-date billing system, accounts receivable and payable files, customer files and records
• Prepare weekly financial reports for management.

Monthly:

• Keep track, process, and reconcile payments and expenditures, including payroll, purchase orders, invoices, refund requisitions etc. in compliance with financial policies and procedures
• Prepare the monthly payroll schedule and employees’ pay stubs to indicate deductions (statutory and penalties), reimbursements, bonuses or any other allowances
• Perform monthly reconciliation of bank statements
• Process the remittance of monthly taxes
• Recommend cost management initiatives and assist with the development of business strategies by preparing budgets and financial forecasts
• Maintain assets’ register and liaise with auditors
• Ensure compliance with accounting regulations and standards
• Code all invoices, including bills from electricity, water, taxes, miscellaneous expenses, etc
• Carry out periodic inventory reconciliations in conjunction with the Procurement Officer and Inventory Officer
• Generate financial statements and reports detailing accounts payable and receivable status
• Perform any other task as assigned.

Key Interactions

• Internal interaction: MD/CEO, Executive Assistant, Sales Supervisor, Procurement Officer, Inventory Officer, Operations and Admin Supervisor, Logistics and Fulfilment Lead.
• External Interaction: Banks, Vendors, LIRS, FIRS, NAFDAC

Education and Experience

• B.Sc / HND in Accounting, Finance, Economics, or any other Accounting related field.
• 3 - 5 years’ experience as an Accountant
• Professional accounting qualification will be an added advantage e.g., ICAN, ACCA

Technical Skills:

• Knowledge of accounting principles, best practices, and procedures
• Proficiency in preparation of financial statements and records
• Technical know-how on financial report writing
• Ability to draw up monthly, quarterly, and annual budget
• Solid knowledge of regulatory compliance (PAYE, PENSION, VAT, Company Income Tax)
• Competency in MS Office, databases, and accounting software such as QuickBooks, Sage, Xero, etc.
• Ability to read, compare and interpret figures and data
• Knowledge of office administration and procedures.

Soft Skills:

• Strong analytical and problem-solving skills
• Good knowledge of statutory and regulatory laws
• Good written and verbal communication skills
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• High degree of accuracy and attention to detail.

Behavioural Competencies:

• Must demonstrate a high level of confidentiality and sound judgement
• Must be discreet and professional in creating accounting reports in compliance with accounting standards
• Must be detailed oriented
• Must be a person of integrity
• Must have a proactive attitude
• Display interest in keeping up to date with introduction of new principles, laws taxes in the accounting field.

Remuneration
N250,000 Monthly.