Sales Associate at Dang Lifestyle

Overview

• In this position, you will serve as the first point of contact for all walk in customers.
• You will welcome customers and help them select and recommend the products that best suit their needs, as well as recommend available products.
• Your core responsibility is to engage customers and close sales to help the brand meet its goals.

Key Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and key performance indicators (KPIs)
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the sales software
• Offer incentives to get customer details
• Communicate special promotions and instore activities to customers

Customer Service:

• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the Sales Supervisor when necessary
• Liaise with the business development to fulfil all bulk customer orders in a timely manner.

Representing the Brand:

• Demonstrate strong brand and product knowledge and provide expert recommendations
• Understand and communicate the Dang! Lifestyle brand aesthetic, brand philosophy and lifestyle to the customer
• Ensure to be up-to-date knowing promotions, product launches, industry trends and competitors.
• Adhere strictly to the dress code

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Maintain store appearance and ambience
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory Management:

• Stay aware of inventory levels and communicate low stock to sales supervisor
• Participate in stock count activities.
• Perform other duties as required.

Key Interactions 

• Internal Interactions: Aesthetician, Sales Supervisor, Digital Marketing Executive, Account Officer, Customer Service Officer, Logistics and Fulfilment Lead.
• External Interaction: Customers and Clients

Requirements
Education and Experience:

• B.Sc / HND in Business Administration, Economics, Marketing or a related field.
• 1-3 years of relevant experience working in a commercial or retail store

Technical Skills:

• Intermediate knowledge in MS Office suite majorly Excel
• Intermediate knowledge of Enterprise Resource Planning (ERP) software
• Standard data entry skills.

Soft Skills:

• Excellent communication skills
• Good networking, prospecting and closing skills
• Ability to influence and negotiate
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Behavioural Competencies:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.

Remuneration
N100,000 Monthly.