QA / QC Assistant Manager at Electronic PayPlus Limited

Location: Ibeju-Lekki, Lagos

Key Result Areas (KRA)
Quality Management System Monitoring / Quality Improvement:

• Manage quality assurance & control oversight of the card manufacturing and personalization program
• Manage the CQM and ISO program for the company including internal and external audits, supplier quality and product control.
• Manage all investigations and quality assurance with respect to day-to-day operations.
• Update and compose new Quality Assurance & Control plans, and SOPs to ensure that they meet accepted requirements (PCI DSS, ISO and CQM).
• Maintain historical records for documents pertaining to the QMS, ISO and CQM compliance.
• Maintain, control, and conduct maintenance of the QMS document to reflect additions, deletions, or amendments.
• Play a key role in ISO & CQM auditing at defined periods.
• Maintain accurate records in accordance with GMP, PCI DSS, ISO and CQM requirements.
• Review and approve validation protocols and reports, investigation reports and CAPA's.
• Review quality assurance & control personnel qualifications and training requirements
• Monitor the disposition of all issued nonconformance reports.
• Monitor the progress and effectiveness of the quality management system. Recommend and implement improvements when required.
• Conduct quality audits (second party audit) on all third-party suppliers and contractors of the organization.
• Coordinate all quality related correspondence with all departmental representatives.
• Monitor statistical method reporting as required by the ISO AND CQM requirements.

Operational:

• Coordination and review of Card Manufacturing and Personalization activities
• Daily review of all documentation with respect to Card Manufacturing and Personalization
• Review of quality test carried out with respect to Qualification and monitoring of Card Manufacturing and Personalization activities.
• Ensure that all equipment are calibrated and documented information maintained
• Collating and analyzing performance data and charts against defined parameters for both card and non-card activities
• Coordinate all QA/QC activities with the QA/QC manager
• Ensure the error and reject analysis is within the zero tolerance of the departmental objective
• Implementing methods to inspect, test and evaluate products and production equipment
• Ensuring that manufactured and personalized cards adhere to quality standards
• Preparing reports by collecting, analyzing and summarizing data
• Working according to deadlines for the delivery of products
• Tracking products through the manufacturing process to guarantee that each part of the process is correct
• Performing detailed and recorded inspections of final products so the products are up to industry and company standards
• Eliminating products (core sheets, cards etc) that are not up to standards and finding the reasons for product problems.

People, Policy and Process Development:

• Support departments and business units in developing Standard Operating Procedure (SOP), process manuals, operational guidelines and evaluate impact, recommend improvements, and ensure compliance by all staff members.
• Oversee people management and development in the department and Identify training needs of subordinates and plan for such training in conjunction with the overall departmental annual training plan
• Training and managing production line staff in production practices and quality assessment of goods.

Process Performance Evaluation:

• Participate in the monthly, quarterly, bi-annual and annual process audit of both card and non-card activities in the system.

Requirements

• Candidates should possess a Bachelor's Degree, HND qualification
• 5 years + working experience.

Key Skills and Competencies:

• Leadership Skills.
• Ability to Follow Directions.
• Responsibility of Knowledge.
• General Likability.
• Decision-Making Capability.
• Confidence
• Excellent technical skills
• Organizational skills
• Good interpersonal relationship
• Good communication skills
• Team player
• Understanding of the code, specification and regulations relating to the payment card industry
• Numerical skills.

Professional Qualification:

• Computer/IT skills
• ISO 9001 QMS
• CQM.