Protocol Manager at Tetra Tech Company

Job Summary

• Based in Abuja, this position is responsible for providing support to our teams across Nigeria
• This position is responsible for immigration compliance as well as managing relationships with hotel and flight vendors

Responsibilities

• Overseeing the completion of all relevant visa and immigration documents while verifying that applicant information is correct before proceeding for submission and processing
• Ensuring that applicants clearly understand the relevant immigration process and the documents that they are required to submit
• Tracking all employees in process and providing reports to management daily
• Identifying bottlenecks in the process and resolving them quickly and efficiently
• Monitoring changes to Immigration policies and reporting to management in a timely manner
• Ensuring full immigration compliance at all times
• Working closely with hotels to ensure that standard and predictable processes are in place for staff arrivals and departures
• Verifying hotel bills for correctness and ensuring bookings are not missed in billings
• Negotiating hotel rates and benefits on an ongoing basis
• Building and maintaining a contact database for immigration officials, hotels, airlines and travel agents
• Ensuring that staff trackers are updated daily
• Willingness to work outside of normal business hours when required

Education and Experience

• Minimum of Bachelor's Degree in Business Administration or a related field and at least 7 years of recent demonstrated Immigration experience
• Please note that extensive experience is required including providing immigration services to a large international company processing VOAs, TWPs and STRs
• Extensive experience using MS Office including Word and Excel
• Experience preparing reports, manuals, handbooks and guides

Knowledge, Skills and Abilities:

• Extensive and in-depth knowledge of the Nigeria Immigration Service and Border Control Procedures as well as related legislation
• A high level of accuracy when listening to instructions and carrying out work
• Highly organized and able to multi-task with ease
• Strong command of the English language
• Ability to prepare documents and reports in Word and spreadsheets in Excel at an advanced level.