General Manager at The Foodhub by CWC

Operations & Production Management:

• Oversee day-to-day operations and production of the restaurant outlets, including staffing, scheduling, inventory management, procurement, maintenance, logistics, and quality control.
• Ensure the production department is functioning according to standard operating procedures 
• Ensure compliance with health and safety regulations and maintain cleanliness standards.
• Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity

Team Leadership and Development:

• Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality.
• Foster a positive work environment and promote teamwork and collaboration among team members.
• Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement.
  
  Customer Service:
• Lead by example in providing exceptional customer service and resolving guest concerns or complaints promptly and effectively.
• Implement strategies to enhance the guest experience and build customer loyalty.
• Monitor online sales/orders, online reviews and feedback platforms to address any issues and capitalise on positive feedback.
• Ensure all e-commerce platforms are functioning at full capacity

Financial Management:

• Develop and manage budgets, forecasts, and financial goals to achieve profitability targets.
• Monitor costs, including food, labour, and overhead expenses, and implement cost-saving initiatives as needed.
• Analyse financial reports and key performance indicators to identify trends and areas for improvement.

Marketing and Sales:

• Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness.
• Monitor sales performance and adjust strategies as necessary to achieve revenue targets.
• Identify opportunities for business growth and expansion within the local market.

Strategy & Community Development:

• Develop strategies for growth and expansion alongside the leadership team
• Review SOPs periodically to align with the vision of the business
• Build relationships with local businesses, schools, and community organisations to increase brand visibility and engagement.
• Participate in community events and sponsorships to support the restaurant\'s presence and reputation