Protection of Family Links Field Officer II at ICRC - International Committee of the Red Cross

The Purpose

• Under the direct supervision of the Protection of Family Links Team Lead, the PFL field officer is responsible for the implementation of Restoring of Family Links activities in a defined area of responsibilities (AOR) to respond adequately to the needs of families searching for their missing loved ones.

Your Role

• Contributes to the analysis and periodical synthesis of all relevant information pertinent to the PFL activities.
• Manages the caseload for the AoR including identifying and prioritizing action, maintaining contact with volunteers, attributing workload, assessing quality of work done.
• Coaches, supervises, and provides feedback to Nigerian Red Cross Society (NRCS) volunteers as they collect and treat RFL cases (UAM/SC, TC RCM etc) in the area of responsibility.
• Assists to deliver capacity-building trainings for NRCS RFL Volunteers.
• Plans and conducts field trips in support of RFL operations and produces comprehensive and timely reports.
• Receives and responds to request received from enquirers calling the office, keeping records and statistics.
• Supports in the compiling, cross-checking, and processing of volunteer incentives and other administrative task associated with PFL activities.
• Checks and processes all documentation before transmission to the delegation in a timely manner.
• Occasionally translates RFL documents from local languages to English and vice versa.
• Uses the institutional database (Prot 6) to register cases, access reports, prepare working tools and search for beneficiaries.
• Ensures the flow of information related to Data Management is thorough and complete.

Your Profile: Education & Experience

• Bachelor’s Degree in Law, Humanitarian Affairs, Social Sciences, Administration, or any other relevant field
• 3 - 5 years working experience preferably in Protection work.
• Working proficiency in English and Hausa is compulsory. Working proficiency in Kanuri is a plus.
• Computer literacy: Microsoft Office (Outlook, Word, PowerPoint), and collaborative spaces. This role requires a strong understanding of Excel formulas, functions, and data manipulation techniques.
• Experience with case management databases.
• Previous working experience with an INGO is an asset.
• Experience with the Nigerian Red Cross Society is an asset.
• Excellent planning and writing abilities.
• Knowledge of the cultural and socio-economic environment in North-east Nigeria
• Applicant must have a valid working permit to work in Nigeria.

What we Offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, open-ended contract.
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.