Programs Associate at Hugo Technologies

What You'll Be Doin

• The Programs Associate supports the successful planning, coordination, and delivery of the Talent Hub’s 6-day Upskilling Program — a key stage in Hugo’s recruitment funnel.
• The program equips shortlisted candidates with the knowledge, values, and functional skills required to thrive within Hugo’s high-performance environment.
• The Programs Associate works closely with the Programs Manager to ensure seamless program execution, from curriculum management and facilitator coordination to candidate communications, daily assessments, and overall cohort experience.
• The role requires exceptional organizational skills, attention to detail, and a passion for operational excellence in learning delivery

Key Responsibilities
Program Coordination and Administration:

• Support the end-to-end planning, scheduling, and delivery of all Upskilling Programs in line with the Talent Hub programs calendar.
• Manage pre-program communications, onboarding materials, and candidate logistics (e.g., attendance confirmation, joining instructions, and pre-assessments).
• Maintain accurate program records, attendance tracking, and daily performance logs for each cohort.
• Prepare and distribute program schedules, facilitator briefs, and feedback forms

Curriculum and Learning Experience Support:

• Assist with curriculum reviews and content refresh cycles to ensure alignment with Hugo’s mission, values, and vertical-specific skill requirements.
• Coordinate the setup and management of learning resources (digital and physical) required for training delivery.
• Gather participant and facilitator feedback after each program to inform continuous improvement.

Facilitator and Trainer Management:

• Maintain data quality standards through routine validation, cleaning, and documentation.
• Support the Programs Manager in identifying, onboarding, and managing external facilitators and subject-matter trainers.
• Coordinate facilitator schedules, session materials, and compensation processing.
• Ensure facilitators are briefed and aligned with each program’s objectives, structure, and learner expectations.

Candidate Engagement and Assessment:

• Serve as a point of contact for candidates during upskilling programs, ensuring smooth daily flow and timely communication.
• Support administration of daily assessments, including collation, marking, and scoring.
• Maintain detailed candidate performance records and prepare post-program summaries for onward screening decisions
• Promote active engagement and a positive learning experience for all participants.
• Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance.
• Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire
• Identify opportunities to streamline program operations and enhance participant satisfaction.

Reporting and Continuous Improvement:

• Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance
• Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire.
• Identify opportunities to streamline program operations and enhance participant satisfaction.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Human Resources, Education, or a related field.
• 2–4 years of experience in program coordination, training operations, or HR/recruitment support functions.
• Proven experience managing multiple stakeholders and complex schedules in a fast-paced environment.
• Strong proficiency in Google Workspace, Excel/Sheets, and project or event management tools (e.g., Trello, Asana, or Notion).
• Experience with learning management systems (LMS) or digital training platforms is an advantage.

Key Competencies:

• Warm, approachable, and proactive communicator
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Detail-oriented, proactive, and resourceful.
• Comfortable managing tight timelines and large cohorts.
• Team player with a “can-do” attitude and commitment to continuous improvement.
• Passion for learning, development, and helping others succeed

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.