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  • Posted: Mar 24, 2023
    Deadline: Not specified
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    Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering...
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    Product Support Officer

    Job Requirements

    • Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
    • Work with the relevant Product Owner to ensure that product data and information is current and accurate.
    • Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc
    • Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
    • Support the Product team with periodic customer feedback.
    • React promptly to all system updates & maintenance requests from the Product team and Production team
    • Ensure all required products data are accurate and up-to-date
    • Work with Customer service and the Production team to discuss continuous process improvement.
    • Manage and remove obsolete products/options.
    • React promptly to all product updates & features requests from the Product team, customer and Production team
    • Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
    • Learn more about users and helping them to get the best out of the product e.g. product enablement.

    Requirements

    • 2 to 3 years experience working in a software company within the product or similar function
    • Knowledge of Product management tools
    • Strong time management skills
    • Good communication skills along with the ability to effectively collaborate with cross functional teams
    • Comfortable multi-tasking and supporting multiple projects

    Method of Application

    Interested and qualified candidates should send their CV to:careers@parkway.ng using "Product Support Officer" as the subject of the mail.

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