Bookstore Manager at Rovingheights

About the Role:

• The Bookstore Manager is responsible for overseeing the daily operations of the bookstore, ensuring excellent customer service, driving sales performance, and maintaining proper inventory management. The role requires a proactive leader who can manage store staff, ensure operational efficiency, and create a welcoming environment for customers.

Key Responsibilities:

Store Operations

• Oversee the day-to-day operations of the bookstore.
• Ensure the store is well organized, clean, and visually appealing at all times.
• Supervise the opening and closing procedures of the store.
• Ensure all operational policies and procedures are followed.

Sales & Revenue Growth

• Drive store sales and ensure monthly sales targets are achieved.
• Monitor daily sales performance and implement strategies to improve sales.
• Promote new arrivals, featured books, and special offers.
• Identify opportunities to increase foot traffic and customer engagement.

Team Leadership

• Supervise, train, and support bookstore assistants and other store staff.
• Create staff schedules and ensure adequate store coverage.
• Foster a positive and productive work environment.
• Monitor staff performance and provide feedback where necessary.

Customer Experience

• Ensure customers receive excellent service at all times.
• Handle customer complaints or escalations professionally.
• Maintain a welcoming atmosphere that encourages repeat visits.

Inventory Management

• Oversee stock management and ensure accurate inventory levels.
• Coordinate stock receiving, shelving, and restocking.
• Conduct regular stock checks and report discrepancies.
• Ensure proper merchandising and book display.

Reporting & Administration

• Prepare and submit sales and operational reports to management.
• Track store performance and identify areas for improvement.
• Maintain proper documentation and records.

Requirements

• Minimum of Bachelor’s degree or HND in Business Administration, Marketing, or related field.
• 3–5 years experience in retail, preferably in bookstores, publishing, or similar retail environments.
• At least 1–2 years experience in a supervisory or managerial role.
• Strong leadership and people management skills.
• Strong sales and customer service orientation.
• Basic proficiency in Microsoft Office or retail POS systems.

Key Competencies

• Leadership and team management
• Sales and target achievement
• Customer relationship management
• Inventory control
• Problem-solving and decision-making
• Communication and interpersonal skills

Work Schedule:

9am- 6pm with atleast 2 Saturdays in a month.

What We Offer

• Competitive salary
• Opportunity to work in a dynamic book retail environment
• Exposure to diverse literature and publishing industry trends
• HMO
• Staff Book Discounts
• Bonuses for Sales Target met.
• Overtime Payment