Product Specialist (App Experience) at Traction Apps

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants' App experience.

What You'll Do

• Work with customer experience and success teams to provide knowledge support on our App products
• Engage customers directly to help resolve key issues relating to our app products
• Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
• Liaise with back end teams of partners to investigate and resolve solutions
• Work with the product teams to drive continuous trainings of our app and updates across teams
• Maintain documentations and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
• Provide app product training to staff and customers
• Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
• Guide Customer Success in addressing app and customer problems within established response time

What You'll Need

• HND / Bachelor's Degree
• Experience and results as a Product Support/Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
•  A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile.