Traction Apps is a one-stop platform for small businesses to accept payments, run their businesses, and access capital for growth, We are building the operating system for SMEs in Africa!
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We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants' App experience.
What You'll Do
Work with customer experience and success teams to provide knowledge support on our App products
Engage customers directly to help resolve key issues relating to our app products
Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
Liaise with back end teams of partners to investigate and resolve solutions
Work with the product teams to drive continuous trainings of our app and updates across teams
Maintain documentations and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
Provide app product training to staff and customers
Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
Guide Customer Success in addressing app and customer problems within established response time
What You'll Need
HND / Bachelor's Degree
Experience and results as a Product Support/Specialist or similar role
Strong communication and presentation skills
Ability to work independently and with cross-functional teams
Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
A positive, polite, confident, sincere, and friendly disposition
The ability to solve problems and to think quickly on your feet
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
Why Traction
Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
The Best Team. Working with a motivated and talented team plus regular team bonding events
Our values:
Ownership: At Traction, we take the initiative to achieve favourable results
Invent & Innovate: We are constantly developing and designing solutions
Growth Centered ( self and customers): You keep pursuing growth and learning
Team Spirit (collaborative): We are a team that works together to achieve a common goal
High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
Customer Driven: We see everything we do at Traction on how it will impact our customers
Above & Beyond: We don't just do what's expected of us; We go the extra mile.
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