Fresh Jobs at Traction Apps

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for providing support to the credit underwriting officer by driving communications with merchants, following up with disbursals, and repayments.

What You'll Do

• Review loan requests
• Evaluate creditworthiness and risks, prior to underwriting
• Drive communications with internal teams and merchants at every point of the loan journey
• Contact clients to gather financial data and documentation
• Maintain updated records of loan applications
• Follow up with clients about loan renewals
• Monitor progress of existing loans

What You'll Need

• Bachelor's Degree
• Experience and results as a Credit Support/Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events

Our Values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

go to method of application »

What You'll Do

• Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues
• Manage connectivity on all SIMs and always ensure terminal uptime
• Provide customer feedback to the product and engineering teams
• Contribute to merchant support, customer success, and product support activities as needed
• Handling the TMS-related issues and liaising with the engineering team on the development
• Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis
• To monitor the VPS platform testing at 30 minutes intervals with sample transfer
• To monitor the Threshold for the Paystack wallet
• To monitor the Threshold for the Airtime vending account
• To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)
• Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team
• Work with relevant departments within Traction to onboard clients on product platforms
• Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA
• Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA
• Attending to any other related task assigned by Lead Terminal Management.

What You'll Need

• HND / Bachelor's Degree
• Experience and results as a Platform Support Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.

Our Values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile.

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events.

go to method of application »

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants' App experience.

What You'll Do

• Work with customer experience and success teams to provide knowledge support on our App products
• Engage customers directly to help resolve key issues relating to our app products
• Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
• Liaise with back end teams of partners to investigate and resolve solutions
• Work with the product teams to drive continuous trainings of our app and updates across teams
• Maintain documentations and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
• Provide app product training to staff and customers
• Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
• Guide Customer Success in addressing app and customer problems within established response time

What You'll Need

• HND / Bachelor's Degree
• Experience and results as a Product Support/Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
•  A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile.