Product Manager / Product Owner at Payment Access System Limited (PaySys)

Job Summary

• The Product Manager/Product Owner is responsible for defining, building, and optimizing fintech products including digital wallets, payments, POS services, lending platforms, mobile apps, APIs, agent banking tools, and merchant solutions.
• The role drives product strategy, customer experience, and end-to-end execution working closely with engineering, design, operations, and business stakeholders to deliver products that meet business goals and delight users.

Key Responsibilities

• Define product vision, strategy, and long-term roadmap aligned with company goals.
• Conduct market research, competitive analysis, and feasibility studies.
• Prioritize features using data, customer insights, and business value.
• Own the product backlog and write detailed user stories, acceptance criteria, and epics.
• Lead sprint planning, review, and backlog grooming sessions.
• Collaborate with Engineering and Design teams to ensure smooth delivery and high-quality releases.
• Gather user feedback and insights from customers, merchants, agents, and partners.
• Identify customer pain points and convert them into product improvements.
• Conduct usability testing and ensure customer-centric design.
• Work with Operations, Business Development, Compliance, Risk, and Finance teams to align product functionality with business needs.
• Manage communication, expectations, and updates across stakeholders.
• Prepare product documentation, release notes, and internal training materials.
• Monitor product adoption, usage, retention, and transaction metrics.
• Analyze data to identify issues, blockers, and improvement opportunities.
• Drive continuous optimization of features, UI/UX, and performance.
• Ensure product features meet regulatory standards from CBN, NDPR, PCI-DSS, AML/KYC, and other fintech-specific compliance guidelines.
• Work with Compliance and Legal teams during product approvals and audits.
• Coordinate with external partners such as banks, switches, payment processors, aggregators, and vendors.
• Manage API integrations, certifications, and interoperability requirements.
• Support business development in partner-facing product presentations.
• Plan and execute product launches and feature rollouts.
• Coordinate with Marketing, Sales, and Support teams for successful adoption.
• Track post-launch performance and iterate accordingly.

Qualifications & Requirements

• B.Sc. / HND in Computer Science, Engineering, Business, Economics, or related fields.
• 7–10 years’ experience in product management in fintech, banking, technology, or payments.
• Strong understanding of digital payments, wallets, agency banking, APIs, POS systems, or digital lending.
• Experience working in Agile/Scrum environments.
• Ability to write clear user stories, wireframes, and product documentation.
• Strong analytical and problem-solving skills.
• Excellent communication, leadership, and stakeholder engagement abilities.
• Proficiency in tools such as JIRA, Trello, Figma, Miro, or product analytics tools.