Product Manager at Alfred & Victoria Associates

Key Responsibilities

• Defining the overall vision and strategy for a product, prioritizing features and maximizing its value to customers and the business implementing varied user feedback.
• Developing product specifications and requirements
• Creating and updating your product roadmap.
• Market research and competitive analysis.
• Collaborating with cross functional teams.
• Understanding customer preferences and managing product lifecycle.
• Cross-selling and up-selling
• Leading new business pitches and onboarding new customers.
• Product and service knowledge.
• SLA management, lead generation, lead closure and customer relationship management.
• Sales retention and objective handling
• Customer mapping and penetration
• Comprehensive understanding of ISP services and industry trend awareness.

Educational qualifications

• BSc or Hnd in any discipline or
• Minimum of 5- 7 years relevant (Sales) experience in ISP/Telecommunication

Certifications/ Trainings:

• Information Technology Infrastructure Library (ITIL), Certified Sales Professional (CSP) and Customer Service, Sales Certified Specialist (CSSC) and Professional Certified Marketer (PCM)

Technical knowledge:

• Comprehensive Understanding of ISP services, Industry trend awareness, Cross-selling and Upselling, Lead New Business pitches and onboard new customers, Pipeline Management, Product and service knowledge, SLA management, Lead generation, Lead closure, Customer Relationship, MS Word and MS Excel, PowerPoint, Sales Technique, Analytical Skills, Sales Proposal, Research customer wants and needs, Sales Retention, Persuasive Selling and objection handling, Customer Mapping and penetration.

Skills:

• Oral skills, Written Skills, Time Management, Clear communication, Conceptual selling, Negotiation. Emotional Intelligence, Presentation (public speaking), Supervisory, Coaching, relationship management

Mindset Attitude and culture:

• Extroverted, Positive Attitude Growth Mindset and Professionalism, Customer-centricity.