Product Lead, NaviHealth.ai at mDoc Healthcare

Role Overview

• The Lead, NaviHealth.ai will provide strategic leadership for NaviHealth.ai, driving the product vision, roadmap, and cross-functional execution to ensure continuous improvement and impact.
• This is a strategic and execution-heavy role that requires someone who can define the product vision, lead multidisciplinary teams, manage platform operations, ensure data accuracy, and drive continuous improvement.
• The ideal candidate is highly organized, analytical, tech-savvy, and deeply passionate about improving healthcare navigation.

Key Responsibilities

Product Leadership & Strategy

• Own and define the product vision, roadmap, and success metrics for NaviHealth.ai
• Conduct market and user research to identify opportunities for product improvement and expansion.
• Drive continuous enhancement of the directory - accuracy, usability, and service quality.
• Work closely with product, engineering, data, clinical, and design teams to ensure product alignment with user needs.

Platform Operations & Quality Assurance

• Oversee the daily operations of NaviHealth.ai, ensuring all provider/facility data is accurate, updated, and compliant.
• Coordinate updates, releases, and system improvements with technical teams.
• Develop and enforce quality standards for all data inputs, user processes, and product outputs.
• Ensure smooth resolution of issues raised by users, internal teams, or partners.

Cross-Functional Team Collaboration

• Lead and coordinate the work of NaviHealth.ai officers and other team members responsible for data entry, validation, and support.
• Facilitate communication across functions to ensure everyone is aligned with product goals, deadlines, and roles.
• Organize and lead project check-ins, sprint reviews, and progress meetings.

Project Management & Execution

• Ensure all product deliverables meet required standards and deadlines.
• Identify risks, challenges, and bottlenecks and proactively resolve them.
• Create and manage project plans, timelines, communication plans, and reporting structures.
• Facilitate change requests and communicate impacts to internal teams and leadership.

Documentation, Training & User Support

• Oversee the development of user guides, FAQs, SOPs, and training materials.
• Ensure seamless onboarding for internal users and external stakeholders.
• Provide support and clarity to relevant teams to ensure consistent product usage.

Stakeholder Management & Growth

• Identify opportunities to enhance the value of NaviHealth.ai through partnerships, integrations, and product improvements.
• Engage internal clinical teams, product teams, and external partners to strengthen platform impact.
• Monitor user satisfaction and ensure timely resolution of escalations.

Monitoring, Evaluation & Reporting

• Prepare regular status reports, dashboards, and performance updates for leadership.
• Conduct post-project evaluations to identify lessons learned and improve future processes.
• Ensure data-driven decision-making using platform analytics and user trends.

Requirements

• Bachelor’s degree in Health Sciences, Business Administration, Product Management, or related field; Master’s is an advantage.
• 5+ years of experience in product ownership, program/project management, operations management, or digital health.
• Experience leading cross-functional teams in a tech-driven environment.
• Strong familiarity with digital products, health navigation systems, or healthcare service delivery is a plus.