Network Operations Engineer at IpNX Nigeria Limited

• We’re looking for a Network Operations Engineer to join our Network Operations Control Center (NOCC) — the frontline team responsible for real-time monitoring, incident response, and remote fault resolution across our managed enterprise networks.

What You’ll Do

• Monitor NMS dashboards and acknowledge alerts within defined SLAs
• Log, categorize, and manage incident tickets accurately
• Perform remote troubleshooting to achieve high first-call resolution
• Execute Zero Touch Provisioning (ZTP) for new deployments
• Manage configuration backups and prevent configuration drift
• Monitor fibre links and escalate physical faults when required
• Coordinate with field teams (FOAS) for dispatch and resolution
• Maintain detailed shift handovers and technical documentation.

What We Expect You To Bring

• 3–5 years’ experience in NOC, network operations, or technical support
• Strong understanding of TCP/IP, VLANs, DNS, DHCP, routing & switching
• Hands-on experience with monitoring tools (PRTG, Zabbix, LibreNMS, SolarWinds, etc.)
• CLI troubleshooting skills (ping, traceroute, diagnostics tools)
• Experience in LAN/WAN and wireless troubleshooting.

Mandatory Certification (at least one):

• CCNA
• CompTIA Network+
• MikroTik MTCNA.