Process Officer (Business Process & Quality Systems) at Eta-Zuma Group W/A Limited

Job Summary

• The Process and Quality Systems Officer is responsible for evaluating, designing, improving, and monitoring business processes across Eta Zuma Mining and Industries (EZM) and its client companies.
• The role ensures operational efficiency, standardization, and alignment with corporate strategy. The Process Officer will analyze existing workflows, identify bottlenecks, recommend improvements, and support the implementation of optimized processes that enhance productivity, reduce cost, and strengthen organizational performance.
• This position requires strong process analysis skills, experience with quality or process management frameworks, excellent documentation abilities, and the capacity to collaborate effectively with cross-functional teams.

Responsibilities
Process Improvement & Optimization:

• Evaluate and optimize operational processes to improve efficiency, cost-effectiveness, quality, and consistency.
• Identify process gaps, redundancies, and performance challenges across departments.
• Recommend and support the implementation of targeted improvement solutions and workflow enhancements.
• Conduct end-to-end process reviews, ensuring alignment with industry standards and corporate objectives.

Process Mapping, Design & Documentation:

• Develop, maintain, and update detailed process maps, SOPs, procedural manuals, and process frameworks.
• Redesign workflows and integrate automation opportunities where applicable.
• Ensure documentation accuracy, version control, and compliance with internal process governance standards.

Training, Awareness & Change Support:

• Train and guide staff on newly designed or optimized processes and operational practices.
• Support organizational change management initiatives to ensure smooth adoption of process improvements.
• Facilitate workshops, process awareness sessions, and continuous improvement meetings.

Monitoring, Evaluation & Reporting:

• Track implementation of process enhancements to ensure compliance and effectiveness.
• Develop KPIs, dashboards, and performance indicators for process monitoring.
• Prepare analytical reports, process compliance updates, and executive-level briefing documents.

Quality & Compliance Support:

• Apply quality management principles (e.g., QMS, ISO frameworks, Lean methodologies) to strengthen process reliability and consistency.
• Evaluate process risks, establish mitigation measures, and ensure adherence to organizational and regulatory requirements.
• Support development and periodic review of process governance and internal control frameworks.

Data Analysis & Process Insight:

• Perform qualitative and quantitative data analysis to support decision-making and performance evaluations.
• Generate process insights, validate improvement assumptions, and recommend data-driven actions.
• Present findings in a clear, structured, and actionable format.

Stakeholder Collaboration:

• Engage cross-functional teams to gather requirements and align process changes with business needs.
• Coordinate review meetings, collect process feedback, and resolve process-related concerns.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Quality Management, or other analytical/process-focused fields.
• 4–6 years’ experience in process improvement, continuous improvement, operations excellence, or quality systems roles.
• Strong knowledge of process mapping, SOP development, workflow analysis, and performance measurement.
• Experience with quality or process frameworks such as ISO 9001, Lean, Kaizen, Six Sigma, or similar (certification is an advantage).
• Excellent analytical, problem-solving, and documentation skills.
• Strong communication and facilitation skills, with the ability to simplify complex processes.
• Practical experience in developing KPIs, monitoring process performance, and implementing corrective actions.
• High level of organizational awareness, with the ability to drive process discipline and ensure compliance.