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  • Posted: Oct 30, 2024
    Deadline: Nov 24, 2024
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    Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years we have worked with reputable 3-5 star hotels across the nation, providing business solutions in the hospitality industry, and we have earned ourselves as one of the emerging hospitality management company committed to seeing our...
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    Porter (Angel Whyte Hotel Kubwa)

    Venmac Resources Limited is a Hotel Management company with an unmatched experience in the hospitality Industry. We provide hotel consultancy services, hotel management, hotel pre-opening, airbnb management, Human resource management, hotel technology, trainings and international development.

    Our client, a three star hotel located at Kubwa, Abuja will be seeking to recruit a competent Porter who will lead the hotel and its team.

    RESPONSIBILITIES 

    • As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms. 
    • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
    • Interact with Guests and contribute to the first impressions of guests. 
    • Ensure that individual guest and Groups receive fast, efficient and friendly service.
    • Ensure you communicate any guest feedback to the management & appropriate department. 
    • Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
    • Ensure laundry support is provided when required by guest.
    • Provide room service for guest and also clear guest plates from time to time.
    • Answer calls in the absence of the receptionist.
    • Present yourself in a professional way as possible.
    • Take guest for room shows explaining each facility in the room.
    • Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
    • During check out, check the rooms properly for any spoilt items.
    • Ensure the front office is clean and free from clutter at all times.
    • Clean the reception area, sweep, mop floors and vacuum carpets.
    • Fix minor technical issues, like changing bulbs and providing room support.
    • Report damage in guest rooms, call technicians and monitor repairs until completion.
    • Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
    • Any other extra responsibility as may be assigned by the management.
    • Water the flower, 

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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