People Operations Manager at Platos Health

Role Overview

• At Platos, our people are the heartbeat of our mission to transform health through technology. We’re a tight-knit team, and we pour our hearts into making sure every employee feels valued, supported, and empowered to grow. That’s where you come in! As our People Operations Manager, you’ll be the champion of our team’s experience, weaving connection, care, and purpose into everything you do. This isn’t just a job—it’s a chance to shape a workplace where people thrive and feel like they belong.
• You’ll be the go-to person for building our dream team in 2025, from crafting job posts that spark excitement to finding the right talent who share our passion for health innovation. 
• We’re looking for someone who loves connecting with people, listens with empathy, and gets excited about solving challenges. You’re the kind of person who can spot potential in a candidate, rally a team around shared goals, and keep our values front and center. If you’ve got a knack for recruitment, a creative streak for employer branding, and a data-savvy side to make smart decisions, you’ll fit right in.

Responsibilities

Recruitment & Talent Acquisition 

• Design and execute strategic recruitment plans to source top talent efficiently.
• Design and manage the end-to-end hiring process, including screening, interviewing, and onboarding.
• Work with hiring managers to draft compelling job briefs and job descriptions that attract high-quality candidates.
• Launch, promote, and manage job postings across multiple channels (LinkedIn, job boards, company website, etc.).
• Build a robust talent pipeline with at least 5 qualified candidates per key role.

Performance Management & Learning

• Work with management, team leads, and employees to develop performance frameworks, set measurable goals, and conduct appraisals to align with Platos’ expectations from employees.
• Manage employee expectations and ensure Platos is delivering its promises
• Partner with team leads to deliver consistent evaluations and foster employee growth.
• Support leadership in creating career development pathways for employees.

Employee Engagement & Culture

• Develop and implement employee engagement initiatives to improve job satisfaction.
• Actively monitor employee well-being, expectations, and performance through surveys and feedback sessions.
• Foster a strong, mission-driven company culture aligned with Platos Health’s values.

Payroll & Compensation Management

• Ensure timely and accurate payroll processing, maintaining compliance with tax regulations.
• Administer payroll using software like Seamless HR, NotchHR, ensuring accuracy and compliance.
• Maintain competitive compensation plans, benchmarking against industry standards.
• Oversee employee benefits administration, including health insurance and stock options.
• Manage performance bonuses, including a sales compensation plan

HR Operations & Compliance

• Maintain and update the People play book and employee handbooks.
• Ensure compliance with labour laws and company policies.
• Use HR analytics tools to track hiring efficiency, engagement, and retention.
• Monitor KPIs like quality of hire and forecasting accuracy to drive team success.

Qualifications

• 5 years of experience in People Operations, HR, or Talent Management.
• Experience with recruitment marketing and employer branding.
• Knowledge of performance management systems and HR analytics.
• Strong ability to write compelling job descriptions and job briefs.
• Proficiency in HR software and ATS platforms, e.g, Zoho Recruit
• Strong understanding of recruitment best practices, compliance, and payroll management.