Parent Liaison Officer at Pershing Hills Elementary

The Role:

• We are seeking a warm, empathetic, and highly organized Parent Liaison Officer to be the first point of contact for our families. This vital role serves as the bridge between parents and the school's faculty and administration, ensuring clear, consistent, and proactive communication. You will be instrumental in building and maintaining strong relationships with parents, fostering a welcoming school community, and supporting families throughout their child's educational journey from early childhood through our elementary school.

Key Responsibilities:

• Front Desk Management: Greet and welcome parents, students, and visitors with a friendly and professional demeanor. Manage the front desk, including answering phones, directing inquiries, and ensuring a positive first impression.
• Parent Communication: Serve as the primary point of contact for parent inquiries, questions, and concerns, both in person, via phone, and email. Provide timely and accurate information on school policies, events, and day-to-day operations.
• Relationship Building: Develop and maintain strong, positive relationships with all parents. Act as a trusted resource and advocate, helping to resolve issues and navigate school procedures with a calm and solution-oriented approach.
• Information Dissemination: Ensure parents are well-informed about school news, announcements, and important updates. Assist with the distribution of newsletters, handbooks, and other communication materials.
• Meeting and Event Coordination: Help to schedule and coordinate parent-teacher conferences, workshops, and school events (e.g., open houses, parent orientation).
• Administrative Support: Maintain accurate parent contact information and records. Support the administrative team with various tasks as needed to ensure the smooth operation of the school.
• Feedback & Follow-up: Proactively collect and communicate parent feedback to school leadership. Follow up on parent concerns to ensure they have been addressed satisfactorily.

Qualifications & Skills:

• Experience: Proven experience in a customer-facing or client-relations role, preferably in a school or educational setting.
• Communication: Exceptional verbal and written communication skills. Ability to listen attentively and communicate effectively with diverse individuals, including parents, children, and staff.
• Interpersonal Skills: A natural ability to build rapport and trust. Must be empathetic, patient, and professional.
• Organizational Skills: Excellent organizational and time-management skills with a keen attention to detail.
• Problem-Solving: Strong ability to handle sensitive situations with tact, diplomacy, and discretion.
• Technical Proficiency: Competence in using office software (e.g., Microsoft Office Suite, Google Workspace) and familiar with school management systems or databases is a plus.
• Education: A degree or diploma in a relevant field is preferred.