OutBound Call Loan Recovery Agent at MK Trend Limited

Job Description

• As a Outbound Contact Center Loan Collection Agent , you will be responsible for:
• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.
• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.
• Meeting daily, weekly, and monthly targets.
• Maintaining accurate records of all customer interactions and recoveryactivities.
• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..
• Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.
• Respond to Customers Queries.

Job Specifications
We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.
• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.
• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

Qualifications

• NCE/OND/HND
• Previous experience in tele sales or customer service is a plus.
• Must not be older than 30 years.
• Strong communication skills in English.
• Self-motivated with a results-driven mindset.

What We Offer

• Net Salary: Competitive salary with performance-based bonuses.80k -100k(Inclusive Basic Salary 50k plus Commission plus Overtime Pay).
• Increment of Salary after 3 months probation period
• Benefits: Health insurance, pension plan, and paid time off.