Organizational Development and Performance Specialist at Cashigo International Limited

Roles & Responsibilities

• Develop a positive relationship with all employees. Promote direct communication and positive rapport amongst employees and managers
• Resolve employee relations issues in a timely manner; provide coaching to all parties, and recommend appropriate actions. This includes interpreting and administering policies and conducting investigations.
• Report findings to management and consult with management on appropriate course of action
• Maintain required documentation investigation notes, supporting documents and final reports and/or evidence of action taken.
• Act as both a liaison and an advisor and provide technical expertise on HR issues to staff and management. Coach and train operational departments on various aspects of the business from a Human Resource Prospective.
• Manage the performance management system, to include developing and monitoring performance evaluations, performance development and improvement plans
• Provide guidance and counsel to management on employee related problems which could result in oral or written discipline. Assist with the written disciplinary documentation to ensure consistency in policy application
• Prepare necessary materials, provide coaching and support for involuntary terminations.
• Conduct Exit Interviews with separating employees

Oversee the Rewards and Recognitions Programs:

• Develop criteria for evaluating effectiveness of training activities and regularly monitor and reports result to management, along with recommendations for improvement as appropriate.
• Design, develop, update, and deliver professional quality presentations and training materials to include classroom trainings, workbooks, job aids, quick reference guides, webinars, videos and e-Learnings
• Monitors and evaluates trainee's progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards.
• Can design and implement climate surveys. (e.g. Employee Engagement Survey)
• Experience in Leadership Development (Training Needs Identification & Analysis(TNI), Design & Execution of Leadership Programs)
• Experience in OD Initiatives Action Planning implementation, 360-Degree feedback implementation, etc.
• Experience in Employee Engagement Initiative & action planning.
• Design, Development & Delivery of L&D modules.
• Organizing Training Programs.

Requirements

• Interested candidates should possess relevant qualifications with 4 - 12 years work experience.

Important Skills:

• Talent Development (TD) & Organization Development (OD) Interventions
• Can Review TD & OD system and ensure effective implementation of the same.
• Hardcore Recruitment, HRBP Functions, TD&OD
• Mandatory Experience of minimum 2 years from BPO Industry