Order To Cash Specialist (Outsourced) at BASF The Chemical Company

What You Can Expect

• The successful candidate will be responsible for ensuring a customer-focused business environment, taking BASF LFTZE’s business interests into account in the context of ensuring that we are able to deliver to customers satisfactorily. 

Duties 

• Handle inquiries, check product availability, order entry and monitor material allocation in close contact with related parties within BASF
• Keep the customer updated with regular information pertaining to orders shipments
• Monitor overdue customer account, resolving account related cases (e.g. debit, credit, maintaining credit lines)
• Submit quotations to customers when requested, pro-active order taking to be done on a daily basis
• Responsible for demand and supply planning
• Documentation for imports and exports of products into and out the BASF LFTZE
• Record and report process non-conformance, customers claims and supplier complaints through NCM
• Monitor stock movement of products in relation to the customer demand using SAP
• Place purchase orders and monitor the delivery schedules
• Liaise effectively with all levels of internal staff and external stakeholders
• Interact and cooperate with relevant internal parties/service units
• Keep active communication with key clients
• Advise on ETA and coordinate with operations and logistics regarding deliveries
• Provide performance report to management
• Clarify customer expectations and make sure that they are met or exceeded as well as taking into account BASF’s business interests
• Back up roles under supply chain when called upon

What We Expect

• Undergraduate Business Education in Supply Chain, Finance or Logistics
• Minimum of 3 years working experience in the relevant field
• Proficient in SAP and computer knowledge/skills
• Ability to plan and coordinate
• Excellent analytical skills and the ability to work in a complex multi-industry environment.

 We Offer

• Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team.
• Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.