Operations Support Officer at Dunn & Braxton

• The company is seeking to hire an Operations Support Officer who will ensures seamless daily operations by coordinating workflows, supporting cross-functional teams, and ensuring efficient processes across logistics, warehouse, inventory, and customer service functions. This role is key to sustaining operational excellence as we scale.

Key Responsibilities:

• Monitor and support order fulfilment, shipping, and delivery processes.
• Maintain operational calendars and coordinate with logistics and warehouse teams.
• Support implementation of SOPs across branches for process consistency.
• Identify inefficiencies and propose solutions for streamlining workflows.
• Assist in setting up new branches, infrastructure, and tools to enhance productivity.
• Support system audits and compliance tracking.
• Track KPIs across supply chain and operations.
• Prepare reports and dashboards for management review.
• Maintain documentation for operational procedures, incident reports, and service logs.
• Act as a liaison between operations, finance, sales, and customer service teams.
• Assist in vendor and service provider management.

Requirements

• Good first degree in Human Resource, Business Administration, or related field.
• 2+ years of experience in operations, logistics, or admin roles (FMCG or retail preferred).
• Highly organized, tech-savvy, and detail-oriented.
• Strong analytical and communication skills.
• Proficiency with Microsoft Office and cloud collaboration tools.
• Ability to thrive in a fast-paced, multi-location environment.