We are a team of professionals with a combined experience of over 50 years, dedicated to helping our clients advance their cause.
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The company is seeking to hire an Operations Support Officer who will ensures seamless daily operations by coordinating workflows, supporting cross-functional teams, and ensuring efficient processes across logistics, warehouse, inventory, and customer service functions. This role is key to sustaining operational excellence as we scale.
Key Responsibilities:
Monitor and support order fulfilment, shipping, and delivery processes.
Maintain operational calendars and coordinate with logistics and warehouse teams.
Support implementation of SOPs across branches for process consistency.
Identify inefficiencies and propose solutions for streamlining workflows.
Assist in setting up new branches, infrastructure, and tools to enhance productivity.
Support system audits and compliance tracking.
Track KPIs across supply chain and operations.
Prepare reports and dashboards for management review.
Maintain documentation for operational procedures, incident reports, and service logs.
Act as a liaison between operations, finance, sales, and customer service teams.
Assist in vendor and service provider management.
Requirements
Good first degree in Human Resource, Business Administration, or related field.
2+ years of experience in operations, logistics, or admin roles (FMCG or retail preferred).
Highly organized, tech-savvy, and detail-oriented.
Strong analytical and communication skills.
Proficiency with Microsoft Office and cloud collaboration tools.
Ability to thrive in a fast-paced, multi-location environment.
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