Operations Officer at Prodigy Microfinance Bank

Job Description

• Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently
• Reviewing budgets to determine if expenditures are appropriate and staying within legal limits
• Reviewing loan applications to assess a customer’s creditworthiness or reviewing commercial loan applications to determine if they meet lending guidelines
• Managing the operations of a bank branch, including hiring and training employees, monitoring employee performance, handling customer complaints, and resolving conflicts between customers
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Recommending changes to policies and procedures based on experience with similar situations in the past
• Evaluating the performance of employees by conducting performance evaluations and providing feedback on job performance
• Conducting audits to ensure compliance with federal banking laws and regulations
• Interviewing job candidates to determine qualifications and compatibility with the company culture

Job Responsibilities

• Providing oversight and direction to ensure your staff is meeting service levels/deadlines
• Working closely with senior management and direct reports to develop/implement objective and measureable productivity and quality standards for your staff/processes
• Manages a team responsible for the daily operational functions within Bank Operations Cash Services
• Conducting service reviews and hosting sub-custodian / correspondent bank visits
• Due diligence on sub-custodian and correspondent banks for RFPs, transitions & market openings
• Ensuring RFI/RFP/SLA MIS requirements are supported without impacting delivery.(These critical documents ensure the correct agent service provider is selected and performs as expected)
• Supporting management of agent bank transitions and the Global Nostro Cycle Change process
• Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of the Operations, Underwriting and Sales channels including but not limited to
• Solves complex, multi-faceted problems facing day-to-day operations
• Manage and coach Recruiters to ensure risk/controls are managed tightly

Job Qualifications

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 years work experience.
• Must be able to communicate, motivate and foster a high-performance work environment
• Must have excellent training/mentoring skills
• Knowledge of Cash products and appreciation of the Treasury Service business environment
• Potential for occasional overseas travel to represent the firm at meetings with sub-custodians and cash correspondents
• Full industry knowledge of customer satisfaction drivers
• Quick adaptability in the use of various software applications

Skills:

• Excellent organizational skills.
• Good conflict resolution.
• Proven leadership skills.
• Great decision-making skills.
• Strong attention to detail.
• Adept at budgeting and forecasting.
• Ability to transform data into actionable, strategic decisions.